OSusannahs

Oh! Susannah's Pillow Cases

Greensboro, North Carolina On Etsy since 2010

9,123 Sales | 5 out of 5 stars

Top shop for gifts.

Buyers bought gifts from this shop and gave them 5-star reviews!

OSusannahs

Oh! Susannah's Pillow Cases

Greensboro, North Carolina | 9,123 Sales

5 out of 5 stars

Shop owner

Contact

Announcement    *Check @osusannahs on Instagram and Facebook for current sales and coupon codes!*

Welcome to Oh! Susannah's unique pillow cases! ***As seen on NBC's TODAY Show, FYI's Married at First Sight: The First Year, Australian TV show The Living Room, Viva Magazine, Homespun Magazine*** Endorsed by Ali Fedotowsky, Montgomery Gentry, etc.*** Instagram @osusannahs

Announcement

Last updated on Nov 25, 2016

*Check @osusannahs on Instagram and Facebook for current sales and coupon codes!*

Welcome to Oh! Susannah's unique pillow cases! ***As seen on NBC's TODAY Show, FYI's Married at First Sight: The First Year, Australian TV show The Living Room, Viva Magazine, Homespun Magazine*** Endorsed by Ali Fedotowsky, Montgomery Gentry, etc.*** Instagram @osusannahs

Items

Request Custom Order
Contact shop owner
9123 Sales
5363 Admirers
 

All Items

Susannah O'Brien

Contact shop owner

Susannah O'Brien

Reviews

Average item review
5 out of 5 stars
(1294)
See reviews that mention:
quality 174 shipping 216 customer service 72

About OSusannahs

Sales 9,123
On Etsy since 2010
  • Every pillow case and baby clothes decal is cut with my vinyl machine and hand weeded.
  • Each pillow case and baby clothes decal is hand applied to the fabric for perfect placement.
  • Each pillow case, baby clothes, or other clothing item decal is heat-applied to the fabric by a professional heat press.
  • Each pillow case, baby clothes is wrapped in tissue paper and mailed with the Etsy invoice. Sometimes our baby helps!

We Started Our Lives Together, Then Started an Etsy Shop

While on a boat ride in Charleston during one their first dates, Ben and Susannah had a lively discussion about how they wanted to start a business. Ben had experience with heat transfer apparel equipment, adhesives and apparel embellishments and Susannah has a designer's eye and loves to create.

After some investment in high quality equipment, a lot of trial and error, and about 1 year before things started to take off, Susannah and Ben have a well oiled home operation to make you top quality designed pillow cases and baby clothes.

Oh! Susannah's Pillow Cases and Baby Clothes sells items we are very proud of that are made with love for each individual buyer. Our pillow cases, baby clothes, and other items are perfect for wedding gifts, baby shower gifts, or everyday use!

Shop members

  • Susannah O'Brien

    Owner, Maker, Designer, Curator

  • Ben O'Brien

    Maker

    Ben works as an engineer for an apparel company during the day and helps out with his wife's shop where he can.

Shop policies

Last updated on December 8, 2015
Thank you for your interest in purchasing a uniquely designed, hand made item from Oh Susannah's! I guarantee each item is made individually and with extreme care to your specifications!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I will issue a prompt refund in the original form of payment for any item that has been made incorrectly (Please note, however, that slight changes to the item pictured can be expected, as each item is hand made to order. Changes may include printing lines, small bubbles, and slight shading). Refunds will not be issued, however, for custom items including items with special word variations or pillow cases with dates.

Refunds for international orders will not be issued until 8 weeks after item has not arrived, and will not include shipping costs or extra customs fees. Please be aware of the risks associated with shipping to your country and be responsible for knowing what to expect for customs fees and delivery times, as I have no access to that information.

I am sure you will love your item, but If you are unhappy with your order I will either send a refund or a replacement item after it has been sent back and received (except on custom orders, as previously stated. Customer responsible for shipping costs.)

Refunds are only available for unused and unwashed items, and not after 30 days of receipt.
Payment
We accept payment through PayPal or credit card.
Shipping
All items are shipped via USPS in weather-proof mailers. This system generally takes 2-3 days for domestic purchases, but up to a few weeks on international purchases. A tracking number will be e-mailed to the address provided at the time of checkout from Etsy at the time of shipment. I will ship promptly and USPS is reliable, but Shipping time can not be guaranteed, however.

I request 2-3 weeks to make and ship your custom item, but try to be as prompt as possible. As each order is custom made at the time of purchase there may be some variations from the picture.

A shipping service is used which automatically imports addresses from sold orders, so items can only be sent to the address given at time of checkout. I am happy to send items directly to a gift recipient with a gift card, but PLEASE ADD THE RECIPIENTS ADDRESS AT TIME OF CHECKOUT, not just in Notes to Seller :)

Product and shipping price does NOT include any customs taxes to other countries. Please check the customs policies on receiving your order before purchasing.
Additional policies and FAQs
***Frequently Asked Questions***
If your question is not answered here, please send a message through Etsy and we will answer it as soon as possible!

1. Do the pillow case listings include both pillow cases?
Yes. Each set listing is for both the left and right pillow cases, as shown in the picture.

2. Can pillow cases be made in colors other than white?
No. Pillow case designs are only made on white pillow cases.

3. What are the pillow case dimensions?
Default pillow case option is standard size, which is 20 in. x 30 in. A King size upgrade is also available which measures 20 in. x 40 in.

4. Can pillow cases be made in custom sizes, including euro shams?
No. The only sizes available are standard and king size.

5. Can My Side/ Your Side pillows be made in King Size?
No. Every other design can, but not the My Side/ Your Side pillow cases.

6. Can pillow case designs be made in colors other than black?
Sometimes. Puzzle Piece, Thought Bubble, Better Together, and My Side/ Your Side are ONLY available in black. Please send a message if you are interested in a different set being made in a new color.

7. Can an item be sent directly to a gift recipient?
Absolutely! I'll gladly gift wrap your item, include a gift note,and leave the price off of the invoice. Leave the correct shipping address when checking out, and leave gift note instructions in Notes to Seller at the time of checkout.

8. What are washing instructions for pillow cases?
We recommend washing inside out and laying flat to dry.

9. Do you sell your items wholesale?
Yes! I can give you information on quantities and discounts in a personal message if you are interested in joining the other boutique stores who choose to carry our products.

10. Will the product match the image?
We make sure the same template is used for each pillow case set, but each item is handmade when ordered, so slight variations may occur. Variations include printing lines, small bubbles, placement dimensions, or slight image shading.

11. Can we contact you?
Of course! I would love to hear from you. As Etsy conversations are difficult for me to see, please contact me directly via email with your order number: osusannahs [!at] gmail.com