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About Oberedge
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Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase
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Frequently asked questions
Custom and personalized orders
Yes. Many listings are built for personalization (names, logos, designs). Use the personalization box on the listing, or message me with your idea before you order. I’ll confirm what’s possible and any timing impact. Once engraving or cutting has started, custom pieces usually can’t be changed.
Sizing details
Sizes are listed on each product page. Because these are handmade and laser-cut or engraved, small variations can happen. If you need a specific fit (especially hats or coasters), message me with measurements and I’ll double-check before you buy.
Care instructions
Wipe wood, slate, and metal pieces with a soft dry or slightly damp cloth. Avoid soaking, dishwashers, and harsh cleaners. Keep wooden items away from prolonged heat and moisture. Leather patches do best with occasional conditioning. Engraved areas are durable with normal use.
Gift wrapping and packaging
Every order ships carefully packed for safe arrival. If this is a gift, message me at checkout with any note you’d like included. I don’t offer full gift wrap by default, but I’ll do what I can to make it gift-ready.
Wholesale availability
Sometimes, depending on the design and quantity. Message me with what you need and your timeline, and I’ll let you know what’s possible.
How long until it ships?
Most orders are made to order and ship within 3–5 days, then travel by USPS Ground Advantage (about 2–5 business days in the US). You’ll get tracking when it ships. Need it for a date? Message me before ordering and I’ll tell you if we can make it.
What is your cancellation policy?
I start custom and made-to-order work soon after payment, so please message me as soon as you need to cancel. If production hasn’t started, I’ll cancel and refund in full. If work has already begun (cutting, engraving, or assembly), I may not be able to cancel, or I may offer a partial refund depending on materials and time already used. I’ll always reply quickly and be clear about where your order stands.
Etsy also allows cancellation requests within 1 hour of purchase when production hasn’t started.