PRIVACY POLICY — OctoMech
Last updated: August 26, 2026
This Privacy Policy explains how OctoMech (“we,” “us,” or “our”) handles personal information received through our Etsy shop when you purchase an item, contact us, or otherwise interact with our shop.
OctoMech is based in İzmir, Türkiye.
1. INFORMATION WE MAY RECEIVE
When you place an order or communicate with us through Etsy, we may receive or have access to information necessary to process and fulfill your order, including:
* Full name
* Shipping address
* Email address, where provided or made available through Etsy
* Order and transaction details
* Product selections and purchase information
* Messages, personalization requests, notes, or other information you provide through Etsy
* Information necessary for shipping, customs, returns, refunds, or customer service
Payment card and other payment information is generally processed by Etsy and its payment service providers. OctoMech does not intentionally collect or store customers’ full payment card details.
We only use personal information that is reasonably necessary for the purposes described in this Privacy Policy and as permitted or required by applicable law.
2. HOW WE USE PERSONAL INFORMATION
We may use your information to:
* Process and fulfill your order
* Prepare and ship your purchase
* Communicate with you about your order
* Provide customer support
* Handle cancellations, returns, refunds, and disputes
* Respond to questions or requests sent through Etsy
* Complete customs and international shipping requirements
* Comply with tax, accounting, consumer protection, and other legal obligations
* Protect the security and integrity of our shop and transactions
* Prevent or investigate fraud, abuse, or unauthorized activity where appropriate
We do not use customer information obtained through Etsy to send unsolicited marketing communications outside Etsy.
If we ever intend to use personal information for a purpose that requires additional consent or disclosure under applicable law, we will do so in accordance with the applicable legal requirements.
3. INFORMATION SHARING
We do not sell or rent customer personal information.
We may disclose personal information when reasonably necessary to:
Etsy and Etsy Service Providers
Etsy processes buyer and seller information as part of operating its marketplace, payments, security, and other services. Etsy has its own Privacy Policy, which applies to its processing of personal information. (Etsy)
Shipping and Delivery Providers
We may provide information such as your name, delivery address, telephone number where required, and order details to shipping or logistics providers when necessary to deliver your purchase.
Depending on the shipment, providers may include postal operators, DHL, UPS, FedEx, Navlungo, or another logistics provider selected for the order.
Customs and Government Authorities
For international shipments, information may be provided to customs authorities, postal operators, or other government authorities when required for customs clearance or by applicable law.
Legal Requirements
We may disclose information when required by law, court order, governmental authority, or when reasonably necessary to protect our legal rights, customers, or the security of our business.
4. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
* Fulfilling and supporting orders
* Handling returns, refunds, disputes, and customer service
* Meeting tax, accounting, customs, and other legal obligations
* Maintaining necessary business records
* Establishing, exercising, or defending legal claims
When personal information is no longer required, we will take reasonable steps to delete it, anonymize it, or otherwise dispose of it in accordance with applicable law.
Some information may need to be retained for longer periods where required by tax, accounting, legal, or regulatory obligations.
5. YOUR PRIVACY RIGHTS
Depending on where you live and which privacy laws apply, you may have rights regarding your personal information, including, where applicable:
* The right to access personal information we hold about you
* The right to request correction of inaccurate information
* The right to request deletion of personal information
* The right to object to or request restriction of certain processing
* The right to request portability of certain personal information
* The right to withdraw consent where processing is based on consent
* The right to lodge a complaint with the relevant data protection authority
These rights are subject to applicable legal limitations and exceptions.
To make a privacy-related request, please contact us through Etsy Messages and clearly describe your request.
We will review and respond to valid requests within the timeframe required by applicable law.
Etsy also provides its own privacy rights and tools for Etsy users. (Etsy Yardım)
6. INTERNATIONAL DATA TRANSFERS
OctoMech is based in Türkiye, and our customers may be located in other countries.
When fulfilling international orders, personal information may be processed or transferred across national borders, including through Etsy, shipping providers, payment providers, customs authorities, and other service providers involved in the transaction.
Where applicable, such transfers will be handled in accordance with relevant data protection laws and appropriate safeguards.
Etsy separately describes its own international data transfers in its Privacy Policy. (Etsy)
7. DATA SECURITY
We take reasonable measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
Payment information is handled through Etsy and its payment infrastructure. OctoMech does not intentionally collect or store customers’ full credit or debit card numbers.
No method of electronic storage or transmission can be guaranteed to be completely secure. We therefore cannot guarantee absolute security of personal information.
8. CHILDREN’S PRIVACY
Our Etsy shop is not directed toward children.
We do not knowingly request or intentionally collect personal information from children where doing so would be prohibited by applicable law.
If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us through Etsy Messages.
9. THIRD-PARTY SERVICES AND POLICIES
Our shop operates through Etsy. Etsy independently processes personal information under its own policies and terms.
When a shipping company, payment provider, customs authority, or other third party processes personal information as part of fulfilling an order, that party may have its own privacy policy and legal obligations.
Customers should review the relevant third-party privacy policies where appropriate.
Etsy’s Privacy Policy is available here:
https://www.etsy.com/legal/privacy
10. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, Etsy’s requirements, or applicable privacy and data protection laws.
The “Last updated” date at the top of this policy indicates when the policy was most recently revised.
The version applicable to an order will be the version in effect at the relevant time, subject to applicable law.
11. CONTACT
For privacy-related questions, requests, or concerns, please contact us through Etsy Messages.
Shop: OctoMech
Location: İzmir, Türkiye
We will make reasonable efforts to respond to privacy requests and questions in accordance with applicable law.
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Thank you for shopping with OctoMech.
We respect your privacy and handle your personal information with care.
