I pride myself on being very easy to work with, and doing whatever I can to make my customers happy! If there is an issue with your order, please message me describing the problem, as I am more than willing to work with you.

Unfortunately, unless there has been a mistake made on my part, I cannot accept returns, or issue refunds. However, depending on the circumstances, I am able offer exchanges.

Shipping charges are not refundable and exchange shipping is the responsibility of the buyer. You will receive your exchange only after the item has been returned to me in its original condition.

I accept all major credit cards, as well as Etsy gift cards, all by way of a seamless direct checkout process.

I ship worldwide from the United States, using USPS, and I make every effort to ship your item(s) within 1-2 business days after purchase.

International Orders:
Please be familiar with your country’s Customs Regulations. Buyers are responsible for any duties, taxes, or fees imposed beyond the US postage that I pay when shipping. And in addition, are expected to understand his or her own country's rules and regulations regarding additional fees, and what can be shipped into their country.

International delivery typically takes about 1-2 weeks, not including the extra time if package is held up in customs.

*Most domestic orders come with tracking included. All international buyers have the option of purchasing tracking, however, upgrading to faster delivery and tracking will raise your shipping charges. Please contact me if you would like to purchase tracking for your order, and I will be happy to set it up for you!

Email:
ohleandershop [!at] gmail.com
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CUSTOMER FEEDBACK:

"Super quick shipping and the item was wrapped really well, as to ship safely! Beautiful dish; I use it for my rings. Would love another one similar; but even bigger!" - Andrea Kozlovic, Canada

"The Original Color Block Blanket is even more lovely in person! It's incredibly soft and cozy too. Oh Leander has unique and high quality products, paired w/ fabulous customer service. Cassandra is such a delight to work with - I'll definitely be a repeat customer." - Lori, Minnesota

"I am in love with my sweet little bowtie. My 13 year old niece went gaga over it, so I had to order her one for Christmas (in rose). Your packaging is perfect, your shipping is super fast, thank you for a wonderful transaction!!" - Shannon, Florida

"Wow - what a stunning work of art this [Crocheave Form] is. Beautifully made and it looks gorgeous on my bench. I will treasure this always! All the very best to you and thank you for your beautiful creations." - Jean, Australia

"I ordered this adorable mug as a gift. The seller was very accommodating and the transaction went very smoothly. My friend received the gift very quickly and LOVED it! Thank you!" - Jocelyn, New York

"I love it! The shape of the cup is terrific and goes well with your design...It will now be my daily morning coffee cup." - Joy, New York

"Thanks so much for everything! Not everyday do you receive a refund for part shipping when ordering online. Your integrity and personalized message is refreshing! I love your site, and have already started showing all my friends!" - Amber, Canada

"Lovely scarf, nice and soft. Gorgeous colour, exactly as pictured. Thanks Cassandra!" - Alison, United Kingdom

"Love it and love drinking out of it every day. I will definitely consider buying from this adorable shop again!" - Kendra, Canada

"Such a lovely cowl, warm and cozy :) Just as pictured with rich colors and very well made - thank you!" - Katherine, New York

"Wonderful! Makes me happy every time I have a cuppa! Many thanks!! - Elizabeth, Ohio

"Exactly the colour as shown and super fast shipping! Nice wrapping, great piece!" - Alexandra, Germany

"I get so many comments on how sweet and practical this [Neck Warmer] is!" - Sarah, Australia

"The wool is so great because it's not itchy, I have really sensitive skin and if I wear real wool ie non acrylic, I get a rash straight away! So these are great." - Kirstyn, Australia

"Fantastic work by a true talent. This was an all around perfect transaction. Many thanks!" - Jessica, New Jersey

"Wonderful to work with! Fast communication and completion of custom order! And of course beautiful product. Completely delightful and satisfying first erstwhile experience." - Heather, Oregon

"They look just like I thought they would and are great sizes. They seem to be very good quality and your packaging was just lovely and made it feel like a special delivery! I look forward to using my totes!" - Adele, Australia

"Fabulous and fast ship! Thank you! :)" - Amber, Illinois

"I received my scarf in the post today and it's just stunning, absolutely gorgeous. Even though it's not particularly cold I'm wearing it anyway, just had to turn the air-con up a little :)" - Bianca, Australia

"Loved the way it's carefully wrapped! Thank you for great service!" - Dawn, Ohio

"Wonderful! All the items are even better than I expected, they arrived quickly and beautifully wrapped. I'll be ordering more soon!" - Kathy, New York

"I love it -- it looks exactly as shown in the photo. Beautiful. And the fast delivery was a plus!" - Darla, California

"Thank you! This is fantastic!" - Benjamin, Maryland