OnAStringAU

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

**Information I Collect**

To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product you are ordering. For personalised items such as custom beading boards, you may also provide additional personal information (such as a name or text for engraving) directly to me.

**Why I Need Your Information and How I Use It**

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- to comply with a legal obligation or court order, such as retaining information about your purchases if required by Australian tax law;
- as necessary for the purpose of my legitimate interests, including providing and improving my services and complying with the Etsy Seller Policy and Terms of Use.

**Information Sharing and Disclosure**

I share your personal information only in the following limited circumstances:

- Etsy: I share information with Etsy as necessary to provide my services and comply with my obligations under the Etsy Seller Policy and Terms of Use.
- Service providers: I share your information with Australia Post and other delivery providers, only to the extent necessary to fulfil and deliver your order.
- Compliance with laws: I may retain and share your information if required to respond to legal process, enforce my policies, or protect the rights and safety of my customers or others.

**Data Retention**

I retain your personal information only for as long as necessary to provide my services and to comply with my legal and regulatory obligations. I generally retain customer data for a period of 5 years in accordance with Australian tax record-keeping requirements.

**Your Rights**

If you reside in the EU or UK, you have a number of rights in relation to your personal information:

- Access: You may request a copy of the personal information I hold about you.
- Change, restrict, delete: You may request that I correct, restrict, or delete your personal information. I will generally action deletion requests unless I am required to retain data for legal reasons.
- Object: You can object to my processing of your information based on my legitimate interests, or to receiving marketing messages.
- Complain: If you reside in the EU or UK and wish to raise a concern about my use of your information, you have the right to do so with your local data protection authority.

**How to Contact Me**

For the purposes of EU and UK data protection law, OnAStringAU is the data controller of your personal information. If you have any questions or concerns about your privacy, please contact me via Etsy Messages or through my shop at etsy.com/shop/OnAStringAU.

OnAStringAU
Melbourne, Victoria, Australia