
Shop policies
*Note for originals: any frame (like a wooden frame) or glass cover isn't included (as a rule).
If you have any questions, feel free to ask me, I’ll be glad to help you. Don’t worry if you don’t get my answer right away, I might be busy or out of Internet connection during my weekends and holidays.
With best wishes,
Onyx Moon.
=^-^=
Accepted payment methods
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
The following items can't be returned or exchanged
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Returns and exchange details
Payment
Shipping
I send orders by Russian post (by a registered letter, an overland parcel, first class (avia)), if you want your order to be sent by EMS or CDEK, please, let me now. In this case the shipping cost will be more expensive.
I send the orders in 3-5 working days after their placement.
Estimated delivery time in Russia - 2-3 weeks.
Estimated delivery time worldwide: 3-6 weeks.
The delivery time may be longer due to customs work or some other reasons like public holidays, transport delays, etc.
I wrap paintings and posters in paper and plastic bags/ film, and put them between two pieces of cardboard. The jewellery is packed in paper, cardboard boxes and plastic packaging material. If you want your parcel to be insured, please, write me in a message “full marked price” or if there is an appropriate shipping upgrade, choose "insured".
Write me about alterations you want to make in your order within 3 days after the order has been placed, I’ll see if I can do something. In case of a parcel being insured, I’ll be able to get the refund for you but without shipping cost. I won’t be responsible for the parcel safety and terms of delivery in case of postal service problems.
В случае отправки по России, в Белоруссию, Украину, Казахстан, напишите мне до совершения покупки, чтобы мы могли рассмотреть более выгодные варианты доставки.