OnMoonStudio
Vladivostok, Russia
Shop policies
Last updated on
July 9, 2021
My paintings and drawings have their own light and deep feelings. I hope every person that visits my shop will find a drawing or a story that meets a response in their heart. Most of items available for purchase here are digital. Though if you're interested in buying a physical painting, you can check if the painting is available by dropping me a message.
*Note for originals: any frame (like a wooden frame) or glass cover isn't included (as a rule).
If you have any questions, feel free to ask me, I’ll be glad to help you. Don’t worry if you don’t get my answer right away, I might be busy or out of Internet connection during my weekends and holidays.
With best wishes,
Onyx Moon.
=^-^=
*Note for originals: any frame (like a wooden frame) or glass cover isn't included (as a rule).
If you have any questions, feel free to ask me, I’ll be glad to help you. Don’t worry if you don’t get my answer right away, I might be busy or out of Internet connection during my weekends and holidays.
With best wishes,
Onyx Moon.
=^-^=
Accepted payment methods
Returns and exchanges
I gladly accept returns, exchanges, and cancellations
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
Request a cancellation within: 24 hours of purchase
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Questions about your order?
Please if you have any problems with your order.
Returns and exchange details
If you receive a damaged item and the package is undamaged (be honest, only), and the item can’t be easily repaired, I’ll make you the 50% refund of the item’s cost (but not the shipping cost!). In case of a damaged package, please, write a complaint at your post office according to the rules of the post service in your country. You may return the item within 2 weeks from the day you received it. In the case of a return, I'll make 100% refund (without shipping cost). Buyers are responsible for return shipping costs.
Payment
I accept the payment through paypal mainly, but you can contact me if you'd like to pay by other methods.
Shipping
I fulfill orders in 5-7 working days (days-off and holidays excluded). Your parcel sent, I inform you about the tracking number.
I send orders by Russian post (by a registered letter, an overland parcel, first class (avia)), if you want your order to be sent by EMS or CDEK, please, let me now. In this case the shipping cost will be more expensive.
I send the orders in 3-5 working days after their placement.
Estimated delivery time in Russia - 2-3 weeks.
Estimated delivery time worldwide: 3-6 weeks.
The delivery time may be longer due to customs work or some other reasons like public holidays, transport delays, etc.
I wrap paintings and posters in paper and plastic bags/ film, and put them between two pieces of cardboard. The jewellery is packed in paper, cardboard boxes and plastic packaging material. If you want your parcel to be insured, please, write me in a message “full marked price” or if there is an appropriate shipping upgrade, choose "insured".
Write me about alterations you want to make in your order within 3 days after the order has been placed, I’ll see if I can do something. In case of a parcel being insured, I’ll be able to get the refund for you but without shipping cost. I won’t be responsible for the parcel safety and terms of delivery in case of postal service problems.
В случае отправки по России, в Белоруссию, Украину, Казахстан, напишите мне до совершения покупки, чтобы мы могли рассмотреть более выгодные варианты доставки.
I send orders by Russian post (by a registered letter, an overland parcel, first class (avia)), if you want your order to be sent by EMS or CDEK, please, let me now. In this case the shipping cost will be more expensive.
I send the orders in 3-5 working days after their placement.
Estimated delivery time in Russia - 2-3 weeks.
Estimated delivery time worldwide: 3-6 weeks.
The delivery time may be longer due to customs work or some other reasons like public holidays, transport delays, etc.
I wrap paintings and posters in paper and plastic bags/ film, and put them between two pieces of cardboard. The jewellery is packed in paper, cardboard boxes and plastic packaging material. If you want your parcel to be insured, please, write me in a message “full marked price” or if there is an appropriate shipping upgrade, choose "insured".
Write me about alterations you want to make in your order within 3 days after the order has been placed, I’ll see if I can do something. In case of a parcel being insured, I’ll be able to get the refund for you but without shipping cost. I won’t be responsible for the parcel safety and terms of delivery in case of postal service problems.
В случае отправки по России, в Белоруссию, Украину, Казахстан, напишите мне до совершения покупки, чтобы мы могли рассмотреть более выгодные варианты доставки.