OneTimeDesignShop

- Hand wash with warm water and mild soap. Do not soak. Wipe dry with a soft cloth.
- Periodically rub cutting board oil or food grade mineral oil over the surface to protect and condition the wood. Buff with a clean, dry cloth.
- Not for use in the dishwasher, microwave, or freezer.
- Store in a cool and dry place (under 60% humidity and under 80 degrees F). Small amounts of time in an environment with higher heat and humidity is okay.
- Do not cut on epoxy surfaces.
- Avoid extreme heat. Keep away from direct sunlight, as epoxy will soften, may warp, and will turn yellow over time.
- Do not alter a completed piece. Certain substances can have adverse effects when applied to a finished piece.

Each of our items is handcrafted, often to order. Pieces that have been customized cannot be resold by us.

We do not accept returns of any kind unless there is a mistake made with your order. This does not include minor color variations in the resin or minor imperfections in the wood. If there is an issue with your order upon delivery, you must contact us within 3 days of delivery. We do not accept returns for any reason after 3 days following delivery.

If your item was damaged in transit, you must contact us within 3 days of of delivery and include photos of the damaged item and packaging. You may be asked to ship the item back to us in order to receive a refund or a new item.

While we understand that delays in shipping are frustrating, we do not have control of our items once they are in transit. Shipping delays are more common during the holiday season. We recommend purchasing your holiday gifts early to avoid this issue.

We will only ship to the address provided on the order. We will not provide refunds for packages returned by the shipping carrier due to an incorrect address. The buyer will be responsible for the shipping fee for us to resend the package.

If a package is marked as delivered to the buyer's address by the carrier but the package is missing, the buyer will be responsible for opening a case with the shipping carrier to recoup lost funds.

If you suspect that your package is lost, please reach out to us so that we can file a claim with the carrier.

If your order arrives damaged, we will need to file an insurance claim with the carrier. In order for us to file a claim and replace the damaged item, THE CUSTOMER MUST COMPLY WITH THE FOLLOWING:

All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of, released to the shipping carrier, or returned to the seller before a claim is completed. Failure to comply will result in the denial of the claim.

During the claims process, a claim statement/affidavit signed by the recipient (or intended recipient) will be required. This is a form document provided by Shipsurance that allows the recipient (or intended recipient) to indicate loss or damage.

We love custom work! Reach out with your engraving idea and we’ll confirm options, pricing, and timing. Some requests may incur additional design and/or engraving fees.