OptiworksStudioShop

Return Policy:
30-Day Returns
You have 30 days after receiving your item to request a return. Once a return is approved, you are responsible for return shipping costs, except when the item arrives defective, damaged, or incorrect — in those cases, Optiworks Studio covers return shipping and will provide a prepaid label or reimburse the cost.
Eligibility
To be eligible, your item must be unworn or unused, in its original condition and packaging, with tags attached. You'll need your receipt or proof of purchase. Custom or personalized orders (including made-to-order CAD variations) are final sale and not eligible for return unless defective.
Damages, Defects, and Wrong Items
Please inspect your order within 7 days of delivery and contact Hello [!at] OptiworksStudio.comgmail.com immediately if the item is defective, damaged, or incorrect. Claims reported after 7 days will be evaluated on a case-by-case basis. We'll evaluate the issue and, where approved, provide a replacement, refund, or prepaid return label at no cost to you.
How to Start a Return
Contact Hello [!at] OptiworksStudio.comgmail.com to request a return. Items sent back without a prior return request will not be accepted. If approved, you'll receive instructions on how and where to send your package. Approved defective/damaged/wrong-item returns ship to Oswego, IL 60543 using the prepaid label provided; customer-preference returns (change of mind, wrong size, etc.) ship to the same address at the customer's cost.
Exceptions / Non-Returnable Items
● Perishable goods (not applicable to current product lines, retained for future use)
● Custom or personalized products (special orders, personalized items) — unless defective
● Personal care goods
● Hazardous materials, flammable liquids, or gases
● Sale items and gift cards — unless the item arrives defective, damaged, or incorrect
Exchanges
The fastest way to get a different item is to return what you have and, once that return is accepted, place a new order for the item you want.
Refunds
Once your return is received and inspected, we'll notify you whether the refund is approved. Approved refunds are issued to your original payment method within 10 business days of approval. Original shipping charges are non-refundable, except where the return is due to a defective, damaged, or incorrect item. If more than 15 business days have passed since your return was approved and you haven't received a refund, contact Hello [!at] OptiworksStudio.comgmail.com.

Privacy Policy
Drafted for use on both optiworksstudio.com (Shopify) and the Optiworks Etsy shop. Assumption made: standard Shopify checkout data collection only — no separate email/SMS marketing platform or ad pixel confirmed as active. Confirm this before publishing; if a tool like Klaviyo, Meta Pixel, or Google Analytics is running, a tracking/cookies section needs to be added.
What We Collect
When you make a purchase or contact us, we collect the information necessary to fulfill your order and respond to you: name, email address, shipping and billing address, phone number (if provided), and order details. Payment information (card numbers, etc.) is processed directly by Shopify Payments or Etsy Payments and is never stored or seen by Optiworks Studio.
How We Use It
● To fulfill, ship, and provide support for your order
● To respond to questions, return requests, or custom order details you send us
● To send order-related communications (confirmations, shipping updates)
● To send marketing communications only if you've opted in — you can unsubscribe at any time
How We Share It
We share order information with the services required to run the business: Shopify and/or Etsy (platform processing), payment processors (Shopify Payments / Etsy Payments), and shipping carriers (to deliver your package). We do not sell your personal information to third parties.
Note: on Etsy, transactions are additionally governed by Etsy's own platform-wide Privacy Policy — this document covers what Optiworks Studio does with your data specifically, not what Etsy itself does as the marketplace operator.
Cookies & Analytics
optiworksstudio.com may use standard Shopify analytics to understand site traffic. If additional tracking tools (such as advertising pixels or email marketing platforms) are added in the future, this policy will be updated to disclose them before they go live.
Data Retention
We retain order and customer information as long as needed to fulfill orders, comply with tax and legal obligations, and resolve any disputes, after which it is deleted or anonymized.
Your Rights
You can request access to, correction of, or deletion of your personal information at any time by contacting OptiWorksStudio [!at] gmail.com. If you're located in the EU, UK, or another region with data protection laws (GDPR, UK GDPR, or similar), you have the right to access, correct, delete, or restrict use of your data, and to lodge a complaint with your local data protection authority.
Contact
Questions about this policy can be sent to OptiWorksStudio [!at] gmail.com.