OurMemoryPrints

Because our products are personalized and made to order, we do not accept returns or exchanges. However, if there is an issue with your order—such as a mistake on our end or a file problem—please contact us within 7 days of receiving your item, and we’ll do everything we can to make it right. Your satisfaction is very important to us! For digital items, make sure to double-check all personalization details before submitting your order. If you have any questions or need support, feel free to send us a message—we’re always happy to help!

Our digital posters are available in popular print-ready sizes: 8"x10", 11"x14", 16"x20", and 18"x24". If you need a different size, just let us know — we’re happy to customize it at no extra charge! All files are high-resolution (300 DPI) for sharp, vibrant printing. For physical products, sizing will be listed clearly in the product description. Not sure which size is best for you? Send us a message, and we’ll help guide you based on where you plan to display it. We’re here to make your experience easy and your print perfect!

For digital prints: We recommend using high-quality paper and professional printing services for best results. Store your digital file safely in case you want to reprint in the future. For physical prints: Keep away from direct sunlight and moisture to prevent fading. Use a clean, dry cloth to dust off the surface gently. If framed, ensure the frame is secure and placed in a cool, dry area. Our prints are made to be cherished—handle with care to preserve their beauty for years to come!

All of our physical products are carefully packaged to ensure they arrive safely and beautifully. If you're purchasing a gift, we’re happy to include a complimentary note—just leave your message at checkout! Gift wrapping is available for select items; please check the listing or message us for availability. While digital products are delivered via download and not physically wrapped, they’re designed to be easily printable and frameable—perfect for last-minute gifting! Have something special in mind? Feel free to reach out—we love helping you make your gift extra meaningful.

Digital files are a quick, affordable, and flexible option—perfect for last-minute gifts! You can print them at home, at a local shop, or through an online service. You’ll also be able to reprint them in different sizes or formats anytime you’d like. No waiting on shipping, and no extra delivery costs—just instant access to a beautiful, personalized design made just for you! Plus, it’s an eco-friendly option that gives you full control over how and when you display your gift. Need help with printing? We’re always happy to guide you!

Most personalized digital orders are completed within 24–48 hours. If you need it faster, we offer a rush option—just send us a message or add the “Rush My Order” listing to your cart. For physical products, we typically ship within 1–5 business days depending on the item and level of customization. We always do our best to meet your timeline, especially for special occasions. If you have a specific deadline in mind, feel free to reach out before ordering—we're happy to accommodate whenever possible!

After placing your order, you can send your photo directly through Etsy Messages by clicking “Contact Seller” or replying to your order confirmation message. Please upload a high-resolution image for the best print quality. If you’re unsure which photo to use, feel free to send a few options—we’re happy to help you choose the one that works best. Your photo will be used with care to create a beautiful, personalized design just for you. If you run into any issues uploading, just reach out—we’ll guide you step by step!

Once your order is complete, Etsy will send you an email with a download link. You can also access your files anytime by going to Your Account > Purchases & Reviews and clicking the Download Files button next to your order. If your order is personalized, we’ll send your finished file via Etsy Messages once it’s ready. Be sure to check your messages for updates! If you have any trouble accessing your download, just send us a message—we’re happy to help every step of the way.

For best results, we recommend printing on high-quality cardstock or matte photo paper (around 200–300 gsm). This gives your design a professional look with rich colors and sharp detail. For a more artistic feel, you can also use textured paper like linen or watercolor stock. Avoid regular printer paper, as it may dull the colors. If you're using a print shop, feel free to ask for their premium matte or semi-gloss options. Need advice based on your specific design or frame? Message us—we’re happy to help! 🖨️✨