We welcome custom orders. If you would like something in a larger or smaller size, different color, etc., please click the "Request a custom order" link to let us know what you have in mind. Please include your zip code so we can estimate shipping as well.

We respond quickly and will work out the details and get you an accurate quote.

If you are in or near Richmond, KY, and would like to pick up your order, use coupon code RKYPICKUP at checkout, and you won't be charged any shipping fees. We'll contact you when your item is ready so we can arrange the meeting at Meijer in Richmond.

Orders will be shipped to the shipping address that is on file with Etsy. Please check it prior to placing your order. Anything returned to us or lost due to an incorrect address will result in new shipping charges, which will be the responsibility of the buyer.

If we haven't shipped your order and it needs to go to a different address than what is on file with Etsy, please send us a message with the shipping address. We'll be happy to update it for the shipment.

Etsy utilizes calculated shipping. This means that you may enter your shipping zip code to see the lowest cost option for USPS shipping which is Parcel Select (estimated delivery is 2-9 days). You can change your shipping to a faster USPS method during checkout.

Product shipping charge includes the USPS shipping rate plus the cost of shipping materials. We do not inflate the cost of these items in order to profit on shipping charges.

We have analyzed different shipping carriers/costs from zip code 40475, and determined that USPS offers the best value for the majority of our products.

Etsy's calculated shipping works great for single item purchases, but it will sometimes overcharge when calculating shipping for multiple items.

If shipping charges exceed the actual cost of shipping (shipping + supplies) by $2, we will refund the difference.

OR

If you prefer, feel free to message us and we'll be happy to set up a custom listing with accurate shipping costs.

We are happy to provide international shipping.

International customers are responsible for all customs, VAT, and/or other fees incurred by ordering from Out Back Craft Shack.

All customs forms will be marked as merchandise. Declared value will be the price you paid for the item, excluding shipping.

Please visit this site to learn more about import fees and taxes: http://www.dutycalculator.com

Your 100% satisfaction is our goal! We strive for excellence in taking care of our customers.

If you are unhappy with your order, please tell us and we'll do everything we can to make it right.

If you love it, please leave a review, and tell all your friends! :-)