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https://outcasty.com/pages/shipping-info
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MISSING PACKAGES

Shipments that have been marked as "Delayed" or "Delivered" by the carrier company but were not received by you for any reason will NOT be refunded. We are happy to help point you in the right direction to work with the carrier company and provide any information you may need in that process.

To begin a missing mail claim with the USPS, click below.
https://www.usps.com/help/claims.htm

If you file a missing mail claim, it's quite likely they'll find it. Filing a claim will initiate an inquiry from your local post office to your carrier. A lot of carriers now have GPS on their scanners and can tell you exactly where a package was left. They usually will call you within a few days of your claim being filed.

We also recommend checking with your neighbors, and double checking your order to make sure there wasn't a typo in your address that could have led the package to be delivered somewhere other than your address.

Please understand that retailers, manufactures and shipping services are all completely overwhelmed by the surge in online sales caused by the pandemic. Beyond our commitment to ship as quickly as possible, we cannot guarantee anything after the package has left our hands.