Etsy Seller: PILU3D— Privacy Policy
PILU3D is based in Switzerland and has been selling handmade products on Etsy since 2026. She sell primarily to buyers in Switzerland and EU, but offer her items for sale worldwide. She uses trusted third-party services, including shipping providers and cloud storage solutions, to operate and fulfill orders efficiently.
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to practices of third parties I do not own or control, including Etsy or any third-party services you access through Etsy. Please refer to Etsy’s Privacy Policy to learn more about Etsy’s privacy practices.
1. Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized
Etsy to provide), including your name, email address, postal address, payment information,
and details of the product you’re ordering. You may also choose to provide additional
personal information (for example, details for custom orders) if you contact me directly.
Additionally, Etsy may automatically provide certain information about your device or
browsing activities, such as IP address, browser type, referral source, and time spent
viewing my listings.
2. Why I Need Your Information and How I Use It
I rely on a number of legal bases under applicable data protection laws, including GDPR
and US state privacy laws, to collect, use, and share your information:
• As needed to provide my services, such as fulfilling your orders, providing customer
support, or settling disputes.
• When you have provided affirmative consent, which you may revoke at any time, such as
signing up for my mailing list.
• To comply with a legal obligation, court order, or in connection with a legal claim, such as
retaining information about your purchases as required by tax law.
• For my legitimate interests, provided these are not overridden by your rights or interests.
This includes:
• improving my services and shop performance;
• compliance with the Etsy Seller Policy and Terms of Use;
• marketing and providing relevant advertising (where permitted)
3. Information Sharing and Disclosure
Your privacy is important to my business. I share your personal information only for limited
reasons and in limited circumstances, as follows:
• Etsy: To fulfill my obligations under the Etsy Seller Policy and Etsy Terms of Use.
• Service Providers: Trusted third parties performing functions such as delivery, payment
processing, or cloud hosting (e.g., Google Cloud). I share your information with these providers only as necessary to perform these services.
• Business Transfers: If I sell or merge my business, your information may be disclosed as
part of that transaction, only to the extent permitted by law.
• Compliance with Laws: I may collect, use, retain, and share your information if I have a
good-faith belief it is reasonably necessary to:
• Respond to legal processes or government requests.
• Enforce my agreements, terms, and policies.
• Prevent, investigate, and address fraud or illegal activities.
• Protect the rights, property, and safety of my customers or others.
4. Data Retention
I retain your personal information only for as long as necessary to provide my services and
as described in this Privacy Policy. I am also required to retain information for legal and
regulatory purposes, such as resolving disputes, maintaining tax records, and enforcing
agreements. Generally, I keep your data for 4 years.
5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in
jurisdictions outside the EU (for example, the US). If your information is transferred outside of the EU, I rely on legally approved transfer mechanisms, such as the EU-U.S. Data Privacy
Framework (for example, Google Cloud is certified under this framework), or Standard
Contractual Clauses approved by the European Commission, to ensure your data remains
Secure.
6. Your Rights
If you reside in certain territories, including the EU, UK, Switzerland, and certain U.S. states
(such as California, Virginia, Colorado, Connecticut, and Utah), you have several rights regarding your personal information:
• Access: You may request and receive a copy of the personal information I hold about you.
• Change, restrict, delete: You may request to change, restrict my use of, or delete your
personal information. Unless exceptional circumstances apply (such as legal
obligations), I will generally delete your information upon request.
• Object: You may object to (i) my processing of some of your information based on my
legitimate interests, and (ii) receiving marketing messages after you have provided
consent to receive them. In such cases, I will delete your information unless there are
compelling legitimate grounds or legal obligations for continued use.
• Complain: If you reside in the EU and wish to raise a concern about my use of your information, you have the right to do so with your local data protection authority.
Additional Rights for California Residents (CCPA/CPRA):
If you reside in California, you also have the right to:
• Know the categories and specific pieces of personal information collected.
• Request deletion of your personal information (subject to certain exceptions).
• Correct inaccurate personal information.
• Opt out of the sale or sharing of personal information (note: I do not sell your information; however, you can contact me regarding any concerns).
• Non-discrimination for exercising these rights.
• To exercise these rights, please contact me using the information provided below.
7. Children's Privacy
My Etsy shop does not knowingly collect data from individuals under the age of 13. If I become aware that I've inadvertently collected personal data from children, I will promptly delete such information.
8. Security
I use reasonable and appropriate physical, technical, and administrative safeguards to
protect personal information. However, no method of data transmission or storage can
guarantee absolute security.
9. How to Contact Me
For the purposes of EU data protection law and applicable US state laws, I, Pilar Soriano, am the data controller of your personal information. If you have any questions, concerns, or requests related to privacy, please contact me at:
• Email: pilu.3designs@gmail.com
• Postal address: Maneggplatz 16, 8041 Zürich, Switzerland
• If you need assistance to access, correct, or delete personal information held by Etsy, please contact Etsy directly at Etsy.com/help.
Last updated: 22/01/2026
