PachamamaWoollies

Wetherby, United Kingdom

82.4k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (15.9k)
6 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (15.9k)
82.4k
sales
6 years
on Etsy
82.4k
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (15.9k)
6 years
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 4.9 (15.9k)
82.4k
sales
6 years
on Etsy

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Announcement

Last updated on Apr 2, 2026
Pachamama Knitwear

Contact shop owner

Pachamama Knitwear

Reviews

4.9 (15903)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About PachamamaWoollies

Knitwear Handmade in Nepal - Fair Trade since 1990

Sales 82,391
On Etsy since 2020

Knitwear Handmade in Nepal - Fair Trade since 1990

Pachamama - Trading Fairly Since 1990

Production partners

  • Family run felting group - A

    Kathmandu, Nepal

    Pachamama designs the products in London and our production partner hand makes the products in Nepal

  • Knitting group

    Ecuador

    Pachamama designed the products in London and our production partner hand made the products in Ecuador.

  • Family run felting group - C

    Kathmandu, Nepal

    Pachamama designs the products in London and our production partner hand makes the products in Nepal

  • Family run felting group - E

    Kathmandu, Nepal

    Pachamama designs the products in London and our production partner hand makes the products in Nepal

  • Family run knitting group - J

    Kathmandu, Nepal

    Pachamama designs the products in London and our production partner hand makes the products in Nepal

  • Family run knitting group - K

    Kathmandu, Nepal

    Pachamama designs the products in London and our production partner hand makes the products in Nepal

  • Small company working with local producers

    Bali, Indonesia

    We worked with our suppliers to create lovely summer clothing.

  • Family run knitting group - W

    Kathmandu, Nepal

    Pachamama designs the products in London and our production partner hand makes the products in Nepal

  • Family Run Knitting Group in Nepal - Ya

    Kathmandu, Nepal

    This small family run business organizes the dying of wool and distributes it to crafts people making the tea cozies and then collects and lines the knitted part with polyester fleece

  • Family run knitting group - Ye

    Kathmandu, Nepal

    Pachamama designs the products in London and our production partner hand makes the products in Nepal

Shop policies

Last updated on Feb 16, 2021

Shipping

See item details for estimated arrival times.

Customs and import taxes

For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.

Payment options

Secure options
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Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

More information

Last updated on Jul 2, 2026

Frequently asked questions

O U R ∙ I T E M S

Our knitwear is lovingly handmade in Nepal. As our items are handmade this means that no two are exactly alike. Our items may vary slightly in colour and in size as per the nature of handmade goods. These are not classed as faulty as each piece is unique.

Our knitwear is mostly made with 100% Sheep Wool and our sheep are from New Zealand. Due to the nature of real wool this may have a slight woolly smell which can easily be aired out by hanging this outside.

Our items will either have a square faux leather label, a rectangle faux leather label or no faux leather label depending on which of our lovely knitters as made this item.
Regrettably we cannot specify which variation you will receive.

S I Z I N G

Each of our items are lovingly handmade in Nepal, as they are handmade this means no two are exactly alike. Our items may vary in size due to the nature of handmade knitwear. Our clothing range varies from fitted items to oversized so please carefully read the items description for the style of fit.

We highly encourage customers to provide their relevant measurements so we can assist in ensuring we get the best fit possible for you.

Example of information provided for a jumper:
‘Chest 37”, Length 25” fit oversized’

Please note that providing your measurements will not mean you will receive a custom fitted garment, this information will enable our team to carefully select the best fit for your measurements and desired fit.

C A R E ∙ I N S T R U C T I O N S

Please carefully consider the care instructions provided on each item you are interested in, our care instructions are as per the knitters recommendation to ensure the item will not shrink or disfigure.

Please avoid machine washing our knitwear, we recommend hand washing in cold/lukewarm water as washing machines are often not calibrated well enough to ensure a 30 degree wash is truly 30 degrees. Knitwear WILL shrink if washed at a higher temperature than 30 degrees.

T R A C K I NG ∙ & ∙ D E L I V E R Y ∙ I N F O

Due to Etsy Privacy Policy we do not receive your email address or phone number to provide to the courier for tracking updates, we recommend customers follow their tracking link on Etsy and provide this information to the courier via receiving tracking updates.

Buyers are responsible for arranging all re-deliveries and collections of the parcel so we highly recommend this.

Please note most couriers will automatically return the item to the sender if they do not hear from the customer with regards to delivery information.

US & EU ∙ D E L I V E R I E S

Our office is based in Yorkshire, United Kingdom.

US:

If your delivery address is within the USA we will ship your order with duties, taxes and tariffs paid. There should be no additional charges.

EU:

If your delivery address is within the European Union and your order is under 150 Euro’s, we will ship your order with duties, taxes and tariffs paid. There should be no additional charges.

If your order is over 150 Euro’s then you will be responsible for paying the duties and taxes before your order can be delivered, your courier will reach out to you when your order reaches customs.

I N T E R N A T I O N A L ∙ D E L I V E R I E S

Our office is based in Yorkshire, United Kingdom. If you are ordering from outside of the UK you WILL be charged import taxes and handling fees in the receiving country before you can receive the parcel.

These charges will depend on the country you are in and the value of the item.
We are not charging customers outside of the UK VAT so the charges you are paying are per your countries import laws.

If you decide to not pay the custom fees for your order you will only be refunded on the parcel being returned to our office. Parcels that are refused can take months to return back as couriers do not prioritise these.

Please carefully consider the import fee’s if you are ordering from outside of the UK.

P R O C E S S I N G ∙ & ∙ S H I P P I N G ∙ T I M E S

We aim to ship all orders either the same working day or next working day.

We work Monday to Friday 8am to 4pm excluding Bank Holidays.


We ship all UK Standard Delivery orders with Royal Mail Tracked 48.

If you choose to upgrade your order to Express (within the UK) we currently ship with Parcelforce 24.

We ship all International Standard Delivery orders with Royal Mail International Tracked and Signed.

If you choose to upgrade your order within the US, Canada or Australia your order will ship with UPS.

If you choose to upgrade your order within Europe your order will ship with Parcelforce Euro.

Regrettably we’re currently unable to Express ship outside of the UK, US, Canada, Australia and Europe.

D A M A G E D ∙ I T E M S

If your item has arrived damaged please reach out to us within 7 days of receiving your parcel with photos of the damage in good lighting.

R E T U R N S ∙ P O L I C Y ∙ 1

If you’re not happy with your item and wish to return it please reach out to us first so we can assess the issues and try to resolve it first.

Buyers are responsible for the cost of returns postage.

We recommend returning with a tracked service. Please ensure the customs information states it is returned goods. Any customs fee's we're charged due to incorrectly labelled returns will be deducted from your refund.

We must receive items back at our office before processing a refund. When items have been returned they will be processed as soon as possible, this can take up to 14 working days.

Items must be in brand new condition (unworn with tags attached) to be applicable for a refund.

R E T U R N S ∙ P O L I C Y ∙ 2

You must inform of us of the return within 14 days of receiving your order and it must be returned within 14 days of informing us.
We cannot accept any returns after the 30 day window.

Postage is refunded only for faulty/incorrect items. If an item doesn't meet your expectations or doesn't fit, you can return it within 30 days, but postage costs won't be refunded in those cases.

Do not ship returns back with an express service like Special Next Day or 1 Day Delivery - we will not refund postage on faulty items when express shipped back to us, only by Standard Royal Mail 48/2nd Class.

Your must include order information with your return. Without it, we won't be able to identify the order and process the refund accordingly.

Seller details