PaperPawtraits

Privacy Policy – Paper Pawtraits by Gemma Lorente-Shore

This Privacy Policy explains how and when I collect, use, and share information when you purchase from my shop, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This policy does not apply to the practices of third parties I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about their practices.

1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide), such as your name, email address, postal address, payment details, and the details of the artwork you're ordering. You may also provide additional personal information (for example, pet photos for a custom portrait) if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:

to fulfil your order, provide customer support, and deliver the item you requested;

if necessary to comply with a legal obligation or court order;

to protect, improve, and run my services in accordance with Etsy policies;

if you have given your consent (for example, for marketing), which you can revoke at any time.

3. Information Sharing and Disclosure
I share your information for very limited reasons and only as necessary, including:

Etsy – to fulfil your order and comply with platform requirements.

Delivery services – trusted couriers to deliver your item.

Legal compliance – if required by tax law or legal requests.

I do not sell or share your data with third parties for marketing purposes.

4. Data Retention
I keep your personal information only as long as necessary to provide you with my services and comply with legal obligations (such as tax laws). I generally retain your information for up to 4 years.

5. Transfers Outside the EU
I may store or process your data using third-party services (e.g. Google Cloud or Etsy infrastructure) located outside the EU. These providers comply with GDPR or use approved mechanisms such as the EU Standard Contractual Clauses or equivalent.

6. Your Rights
If you live in the UK or EU, you have rights to access, correct, delete, or restrict the use of your personal information. You may also object to certain processing or withdraw consent at any time.

To exercise these rights, contact me at:
Email: gemmalorenteshore@gmail.com

Data Controller:
Gemma Lorente-Shore
Paper Pawtraits
Based in the UK