Illustrated and painted, hand-made stationery

| Glossop, United Kingdom
4,854 Sales | 5 out of 5 stars

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

All of our orders are sent in the UK with free 2nd class delivery (Royal Mail). Currently, because of the Pandemic and the holiday season these parcels can take 2-3 weeks even though they should take 2-5 days. There is nothing we can do to speed up Royal Mail.

Customers needing orders for a deadline are strongly advised to upgrade their shipping to either 1st class (which is not guaranteed) or to Royal Mail Special Delivery (which is next day guaranteed).


Last updated on Jul 7, 2021

All of our orders are sent in the UK with free 2nd class delivery (Royal Mail). Currently, because of the Pandemic and the holiday season these parcels can take 2-3 weeks even though they should take 2-5 days. There is nothing we can do to speed up Royal Mail.

Customers needing orders for a deadline are strongly advised to upgrade their shipping to either 1st class (which is not guaranteed) or to Royal Mail Special Delivery (which is next day guaranteed).


4854 Sales

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Jacqueline Thomas

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Jacqueline Thomas


Average item review
5 out of 5 stars
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Quality 180 Shipping 104 Customer service 122

About PaperWillowDesign

Sales 4,854
On Etsy since 2013

Painting, drawing and making wedding stationery

Welcome to Paper Willow. My name is Jacqueline. I run a small wedding stationery business in the beautiful historic town of Glossop in Derbyshire, UK.

I spend my days in a studio at the back of our house looking out onto the Derbyshire hills and the lovely wildlife I have here.

I've always loved drawing and painting and making things. As a child I was notorious for saying at bed time 'I'm just doing....' (something creative that had to be completed right now rather than sleeping). Not much has changed. It's taken me a fair few years and several careers teaching, printing and designing to get to the stage where I can spend all my time making pretty paper things very special wedding stationery.

I now specialise in designs using my own hand-drawn elements. This means that my work is not like many of the stationery designs available elsewhere. By doing my own paintings I can create special elements for my customers making their wedding stationery very personal and unique.

I've always loved maps and architecture. Lots of my designs include maps and paintings of beautiful wedding venues. When a couple are getting married somewhere amazing it seems such a shame not to show it off!

I have been operating on Etsy since 2013 and am proud to say that I have an excellent record of producing top quality wedding stationery. My customers also really value the quality of my customer service; I really love working with customers because it's great working with people who want to share their wedding ideas and plans and are excited about my designs. I want my customers to be thrilled with the final product and the experience of having something made by me so I work very closely with customers to achieve that.

I know that planning a wedding can be stressful and that many people have never planned an event like a wedding before. I'm very experienced at helping customers get what they need and I have very good processes in place to help them get it right.

As I have spent many years in the printing industry I am obsessed with print and paper. I have put huge time and effort into achieving high professional standards in print quality and finish and I use lovely heavy textured cardboard that really shows off my designs to their best.

I don't believe in a one size fits all approach and I don't believe in making you pay for things that you don't want or need. I offer flexible packages to suit different budgets and requirements. It's quite normal for me to completely redesign something for a customer and it's what I'm good at.

This feedback is from a customer who asked me to include watercolour paintings of their dogs as well as a painting of their wedding venue which was a castle in Scotland:

Hi Jacqueline

I received the invitations today.... and all I can say is WOW.
Thank you so very much - they are absolutely exquisite and so detailed. You really captured what I was looking for- i couldn't have asked for more. Thank you for all your creativity, time and patience.

Please get in touch if you have any questions about what you need.

Winner of Breakthrough Awards (Best New Stationery Company) 2014
Winner of County Brides North West Wedding Awards (Best Stationery Company) 2015

I also run Please take a look!

Shop members

  • Jacqueline Thomas

    Owner, Designer, Customer Service

    I'm the lady who draws, paints and designs wedding stationery. I love using animals and plants in my designs! I live in beautiful Derbyshire and I work around looking after my toddler, Rowan who makes useful suggestions from time to time!

  • Tilly

    Assistant, Muse

    This is Matilda, my helpful cat assistant who likes to pull string, knock things off shelves and sit on keyboards. She is a highly valued member of the Paper Willow team.

Shop policies

More information

Last updated on Dec 29, 2020
Frequently asked questions
Custom and personalised orders

Apart from the pre-made packs of cards all designs can be personalised. In most cases all text can be changed and in many cases colours, pictures, layout etc can be personalised to suit you. Where considerable extra design time is required extra design charges will apply.

When you have placed an order you will be asked to complete an online form with all of your text and the information required to personalise the design. It is important to give correct information and any design changes at the start of the process.

How do I place an order?

To place an order, find the listing (page) with your chosen design and select what you need from the drop-down menus. Alternatively click 'message seller'.

In a message please detail exactly which things you'd like and the quantities and what country you are in and we'll get back to you with a custom listing that we can amend until you're happy to place an order.

Once your order is placed you will be emailed a confirmation that will include links to the online forms where you can enter your wedding stationery information.

Please note that though USA orders over $35 qualify for free shipping, any larger value orders need to be upgraded to courier shipping at the checkout to cover the cost of tracked / insured shipping.

How long will it take to complete my customised order?

Most customised orders are completed in 3 weeks or less however at busy times of year orders can take slightly longer. The length of time to complete an order is also dependant on how complex your order is. Large orders or orders with a lot of finishing (e.g. envelope liners) can take longer.

If you do not provide final information and text this will delay your order. Customers are responsible for providing their information in a timely manner; Paper Willow cannot be held accountable for delays caused by text/ information delays.

If you are in a huge hurry to get your stationery please select 'Rush My Order' at the checkout. This will make you a priority order. In most cases 'Rush My Order' orders are completed in under a week.

Can I see what my stationery will look like before I place an order?

You will be required to place your order and pay for it in full before we do any design work for you. (Minimum order 30)

You will be asked to complete an online form with your text and wedding information.

Once your design is ready you will be sent a digital proof so that you can check for spelling and factual errors. This round of changes is not intended to cover a complete re-design.

Additional rounds of changes may be charged at £40 per hour.

Once we have made corrections you will be asked to approve a further proof before we make your stationery. We don't go to print until you are completely happy with your proof.

Can the pictures on the designs be changed for me?

Lots of our designs involve hand-drawn pictures (for example within the travel and woodland / festival designs. We have lots extra pictures of plants / animals objects that we've already drawn so in many cases we can change / replace pictures if we have them.

If you require a picture adding / changing that we don't already have they can usually be drawn specially for you at a cost of £40 per picture.

Just ask if you're not sure! We can usually accommodate all requests.

Can I order a sample?

Yes. Samples can be purchased by selecting 'Sample Invite' from the drop-down menus on the listings.

Samples are an example invitation showing you how the design could look. It's a chance to check the quality of the print and materials used.

Most people are happy to see a sample with example text. If you need to see a sample with your text and information please get in touch; it can be done but will be more expensive than a standard sample because the cost of the design time has to be included in the price. Prices start at £65 for personalised samples.

Can you change a design to a different language?

Usually yes. There are some languages (eg Cyrillic) that are not fully supported by all of the fonts used. We might ask you to supply us with a section of text to test with your chosen design so that we can see whether all of the characters appear correctly in the fonts used. In many cases alternative fonts can be found.

Are there discounts available for ordering larger amounts?

Please contact us if you are looking to place a very large order. Depending on the amount of work involved we may be able to offer discounts.

I placed an order for customised stationery or sent you a message. When can I expect a response?

If you have placed an order you should have received a confirmation email with the links to the online forms where you can enter your text and information. Depending on how busy it is there may be a short wait of a few days to receive your proof.

Our normal working hours are Monday - Thursday 9am - 3pm UK time which is when most messages will be dealt with.

We do not normally answer messages during the night or on weekends and UK bank holidays.

Please be patient if you do not receive a reply straight away; we are a small company working around a young family. We offer a high quality, very personalised service and we don't have a large team of people answering emails.

Can you create a design specially for me?

Yes we probably can. Please send us a message giving us as much detail as you can about the design you want including how sets you would be looking to order and whether you have a budget we would need to stick to. Generally with custom design we operate a 'pay-as-you-go' service of £40 per hour for design work. Most of our designs have required at least 10 hours of design work to set up.

Shipping Questions

This depends on what your order is and whether you have selected tracked shipping at the checkout. All shipping times are how long your package will take to arrive with you after it has been made and packed.

Ready made cards are usually sent with Royal Mail 2nd class within the UK unless you have upgraded to a tracked service. This is normally 3-5 days delivery following dispatch but can be longer especially at busy times of the year.

Smaller International orders are sent with a tracked service (unless you upgrade) and can take 2-8 weeks to arrive. Larger US orders must select courier shipping in order to ensure safe and quick delivery.