Announcement
Christmas cut-off
For anyone looking to receive their order in time for Christmas, please note that our cut-off is on the 15th of November. We strongly encourage you to select "Express shipping" as the shipping option upon check out, any orders placed after the 15th of November may not arrive on time depending on your location.
*Local Australian customers, you get an extra week! :D
Featured items
Items
All Items
Reviews
-
Tu on Apr 29, 2024
5 out of 5 starsBeautiful ring and it is gift wrapped with such care and elegance. Communication is top notch, thank you
-
-
T on Mar 24, 2024
5 out of 5 starsExcellent quality - well crafted and feels smooth on the inside, INCLUDING the sterling silver stamp on the inside. Delivered in a beautiful velvet ring box. Really appreciated Jenny's excellent communication, and non-wavering determination to deliver a high quality product. Will definitely recommend her. Thank Jenny for standing out!
-
Patrick Pribyl on Mar 19, 2024
5 out of 5 starsAbsolutely wonderful work couldn't have asked for better.
-
babette5 on Jan 5, 2024
5 out of 5 starsGorgeous ring, and Jenny was incredibly helpful and accommodating with helping me get it in time to gift it for the holidays. Highly recommended!!
-
-
Rhonda on Oct 7, 2023
5 out of 5 starsGorgeous ring- very well made, better than the photo! Exceeded my expectations. I would not hesitate to recommend this shop.
-
Andrew on Sep 23, 2023
5 out of 5 starsTurned out even more beautiful than we expected! My fiancee is going to be wearing this for our wedding. Thanks!
-
-
Mel on Sep 18, 2023
5 out of 5 starsWorking with Jenny was a wonderful experience. She was attentive and super knowledgeable about the process and kindly explained to me every step of the way. The ring came out beautiful, even though the colour for the gem was difficult for me to choose because I had such a specific shade in mind, she went through many options with me and the gem we ended up choosing was stunning! The ring itself is well crafted, and she went the extra step to re-polish it and ease my concerns before sending it out. The sparkles on the gem are so pretty and shiny. It fits perfectly and I couldn't have asked for a better experience and I'm so happy with how the ring turned out.
About PapierDeLapin
How it all began...
Shop members
-
Jenny Zhang
Owner, Customer Service, Gemologest
Trained in the field of Gemology, Jenny sources each of the colorful stones you see in the store individually, one gem at a time. She is the one who can answer your questions, help with design and probably talk your ear off about gemstones.
-
Micheal
Maker
Micheal has been a jeweler for over 45 years, and the wonders that comes from his bench are nothing short of amazing. Unlike many modern day jewellers who turns to mass-produced parts, he is a true old master, still creating with his hands everyday.
-
Fey the kitty
Shipping QC
Fey is our resident quality control for packaging and shipping. His role mostly involves sitting in boxes to test their strength, checking the toughness of packing tissues, and making sure our bubble wrap is good enough for padding.
Production partners
-
The Pacific Lights
WA, United States
Pacific Northwest Hand Cut Gemstones
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
More information
Frequently asked questions
Custom and personalised orders
Yes, we can make things for you. If you like our designs but don't particular love it, talk to us about making changes to suit your taste. It can be a different stone, different metal or make slight changes to the overall design, we are certainly open to ideas.
Prices will vary based on the details and materials of the overall product.
Shipping time to the US?
Shipping from our shop to the US can take between 5 to 18 days depending on the type of service you chose. Regular shipping can only be tracked till it reaches the US boarder so full tracking is always recommended.
Once a parcel gets to US customs you will be able to track it's location with your local service, but please allow it enough time as the screening process can take up to a week.
How long is production time?
Most of our items can be made in about 4~6 weeks. Many of the things you see in the store can be made in just 14 days, but if you're looking for things that require a little customization such as a different ring size or a different metal, please allow 6 weeks for us to make it for you from scratch.
From October till January each year we do get very busy, so allow an extra 2 weeks for anything custom made.
What are you policies with custom and tax?
Import fees, duties, handling fees, customs charges, or any other charge imposed by your government are the buyer's responsibility. You can use an online duty calculator or contact your country's customs office directly to help estimate what import fees your purchase might incur in your country.
Items returned to us for nonpayment of import fees will be refunded less original shipping cost upon their safe return. Refused or abandoned packages often take several months to be returned to the sender.
If you live in the UK, please be aware that the import threshold in your country is very low (meaning that you may be taxed even on small purchases), and that the Royal Mail Post Office may also choose to levy an additional £8 handling fee.
What is your refund policy?
We offer refunds within 30 days of purchase for faulty items or change of minds except for custom made items.
Terms for refunds are listed in the shop policy, however, please be aware that refunds will be subjected to a $25.00 AUD fee to cover shipping, tax and other fees. Only the balance after the fee will be refunded to your account.