PapierDeLapin

Maker, Seeker and Lover of pretty things

Melbourne, Australia
| 991 Sales | 5 out of 5 stars 5 out of 5 stars

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Has a history of replying to messages quickly.

Rave reviews

Average review rating is 4.8 or higher

Announcement    Christmas cut-off
For anyone looking to receive their order in time for Christmas, please note that our cut-off is on the 15th of November. We strongly encourage you to select "Express shipping" as the shipping option upon check out, any orders placed after the 15th of November may not arrive on time depending on your location.

*Local Australian customers, you get an extra week! :D

Announcement

Last updated on Nov 2, 2023

Christmas cut-off
For anyone looking to receive their order in time for Christmas, please note that our cut-off is on the 15th of November. We strongly encourage you to select "Express shipping" as the shipping option upon check out, any orders placed after the 15th of November may not arrive on time depending on your location.

*Local Australian customers, you get an extra week! :D

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Jenny Zhang

Contact shop owner

Jenny Zhang

Reviews

Average item review
5 out of 5 stars
(295)
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About PapierDeLapin

Sales 991
On Etsy since 2015

How it all began...

Shop members

  • Jenny Zhang

    Owner, Customer Service, Gemologest

    Trained in the field of Gemology, Jenny sources each of the colorful stones you see in the store individually, one gem at a time. She is the one who can answer your questions, help with design and probably talk your ear off about gemstones.

  • Micheal

    Maker

    Micheal has been a jeweler for over 45 years, and the wonders that comes from his bench are nothing short of amazing. Unlike many modern day jewellers who turns to mass-produced parts, he is a true old master, still creating with his hands everyday.

  • Fey the kitty

    Shipping QC

    Fey is our resident quality control for packaging and shipping. His role mostly involves sitting in boxes to test their strength, checking the toughness of packing tissues, and making sure our bubble wrap is good enough for padding.

Production partners

  • The Pacific Lights

    WA, United States

    Pacific Northwest Hand Cut Gemstones

Shop policies

Last updated on Jan 2, 2019

Shipping

See item details for estimated arrival times.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

More information

Last updated on May 11, 2022

Frequently asked questions

Custom and personalised orders

Yes, we can make things for you. If you like our designs but don't particular love it, talk to us about making changes to suit your taste. It can be a different stone, different metal or make slight changes to the overall design, we are certainly open to ideas.

Prices will vary based on the details and materials of the overall product.

Shipping time to the US?

Shipping from our shop to the US can take between 5 to 18 days depending on the type of service you chose. Regular shipping can only be tracked till it reaches the US boarder so full tracking is always recommended.
Once a parcel gets to US customs you will be able to track it's location with your local service, but please allow it enough time as the screening process can take up to a week.

How long is production time?

Most of our items can be made in about 4~6 weeks. Many of the things you see in the store can be made in just 14 days, but if you're looking for things that require a little customization such as a different ring size or a different metal, please allow 6 weeks for us to make it for you from scratch.
From October till January each year we do get very busy, so allow an extra 2 weeks for anything custom made.

What are you policies with custom and tax?

Import fees, duties, handling fees, customs charges, or any other charge imposed by your government are the buyer's responsibility. You can use an online duty calculator or contact your country's customs office directly to help estimate what import fees your purchase might incur in your country.

Items returned to us for nonpayment of import fees will be refunded less original shipping cost upon their safe return. Refused or abandoned packages often take several months to be returned to the sender.

If you live in the UK, please be aware that the import threshold in your country is very low (meaning that you may be taxed even on small purchases), and that the Royal Mail Post Office may also choose to levy an additional £8 handling fee.

What is your refund policy?

We offer refunds within 30 days of purchase for faulty items or change of minds except for custom made items.
Terms for refunds are listed in the shop policy, however, please be aware that refunds will be subjected to a $25.00 AUD fee to cover shipping, tax and other fees. Only the balance after the fee will be refunded to your account.