PearlAndPixel

pearlandpixel.co.uk

Nottingham, United Kingdom On Etsy since 2014

1,629 Sales | 5 out of 5 stars

Buyers are raving!

This shop got multiple 5-star reviews in the past 7 days.

PearlAndPixel

pearlandpixel.co.uk

Nottingham, United Kingdom | 1,629 Sales

Announcement    Insta: pearlpixeldesign Web: pearlandpixel.co.uk

Announcement

Last updated on May 26, 2020

Insta: pearlpixeldesign Web: pearlandpixel.co.uk

Items

1629 Sales
 

All Items

Pearl Pixel

Contact shop owner

Pearl Pixel

Reviews

Average item review
5 out of 5 stars
(242)
See reviews that mention:
quality 3 shipping 4 customer service 60

Updates

A great example of how you can use your logo design to promote your business. Remember to get the PRINT or BRAND package to be able to print your logo slightly_smiling_face this lovely client went with the BRAND package and here is their submark design applied on a mug. heart_eyes
A custom logo design and branding for a lovely client applied on their packaging heart_eyesheart_eyesheart_eyesheart_eyes in love
View all 23 updates

About PearlAndPixel

Sales 1,629
On Etsy since 2014

Hello and welcome!

We’re super excited to see you here. Our company was established in 2012 by Claudia Spencer, a professional artist and designer, looking to help fellow business owners find their powerful brand voice and lead more fulfilling, independent careers.

As a female professional, she recognises the struggles and challenges associated with running a business when trying to balance personal life with work demands. This led to creating a one-stop shop for all your branding and design needs - a place where you can find anything from a premade logo to full branding and marketing service, including web design and social media set up.

Angela (who used to be a nurse for over 10 years!) is a web developer and SEO expert. She loves building amazing websites for our clients, helping them explode on the web!

Starting your own business or revamping an existing one doesn’t have to be daunting. We’re here to take the guesswork out of your branding, web and marketing strategy.

xxx Claudia & Angela

Shop members

  • Claudia Spencer

    Owner, Designer

    Designer and pizza fanatic!

  • Angela McNeill

    Designer

    Web developer and SEO expert. Mother of 4 boys and a former nurse!

Shop policies

Last updated on July 2, 2020
Welcome to Pearl & Pixel. Please read shop policies before placing an order or sending questions. Thank you!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 1 hour of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
All items are described accurately. All items are MADE TO ORDER and we don't offer refunds after a design is order and our time booked for your design.
Please be aware that if we don't hear from you for 30 days (email or etsy convo) we will treat your product as delivered.

Unused rounds of revisions are non-refundable.
Payment
We accept etsy checkout payments.
Shipping
By purchasing a listing you confirm that you are aware of our turnaround times and shop policies.


TURNAROUND TIME

Any turnaround time we refer to means WORKING DAYS (Mon-Fri) - so this means no weekends and no UK public holidays. You may be working weekends or your country may have different working days/weekends pattern or public holidays than the UK. We understand that however Pearl & Pixel is a UK-based company: during weekends and public holidays in our country the office is closed so we can spend time with our families.

CONTENT DELIVERY
Any commissions which take more than 5 days to develop will be booked especially for you (for example website design). By purchasing the listing you agree to provide the content as requested and also to respond to any feedback requests.


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WEBSITES AND INSTALMENT PLANS

We offer instalment plans on orders above £300. Your instalment payment is due each month, on the day your order is placed. For example, if your order was placed 16th February, your next instalment is due on or before 16th March.
Each instalment amount and the amount of payments is described in your instalment listing.

You will be required to answer basic questions including but not limited to FTP login details or hosting login details however if you fail to provide the mandatory details and we're not able to carry out work because of that, you will be refunded - minus 10% project preparation fee.

If you fail to pay your instalment within 3 days of your due date, all work is halted and won't restart until payment is made. We may send emails or etsy messages to remind you to make a payment. If your instalment payment is not received within 30 days from the due date, the project is marked completed and we may engage a debt collection professional to communicate with you on our behalf.

If your project is complete but you fail to make your instalment payment within 14 days from the instalment due date:
You will be messaged on etsy and emailed a reminder however if no response is received or if the payment is not made, the full remaining balance and order information may be forwarded to a debt collection agency or a court action may be taken. Also, full copyright of all code and design is only transferred, upon receiving full and final payment. We reserve the right to submit a copyright claim if full payment is not received.
You may also be charged a late payment fee and any interest on top of your remaining balance, as per government regulations (The Late Payment of Commercial Debts Regulations 2013).


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By purchasing web design listing from us, you agree not to interfere with the web design (for example by logging in, editing content, adjusting settings, etc.) during the process. If that happens I reserve the right to invoice you for any additional work resulting from your changes.

Sign off:

Website is marked as signed-off and completed in one or more of instances outlined below:

- when you communicate you are happy with the site and provide good feedback regarding our work with no further requests;
- when you have no further feedback on the design and we don't hear from you for 30 days or more;
- when you log in to your site during the development, make changes but refuse to cover costs mentioned above;
- when we don't hear you for 30 days or more;
- when you ignore your instalment payments for more than 30 days.


PRE PURCHASE QUESTIONS AND REQUESTS

Please see FAQs


LOGO DESIGN REVISIONS

Additional rounds of revisions can be ordered later if required, the price for each extra round is determined by the design level ordered so that it matches the price difference between two levels plus a small processing fee. Unused rounds of revisions are non refundable.


NO-MIDDLEMEN POLICY

Please note as of 20 September 2019, we introduced a strictly no-middlemen policy. This is to prevent reselling practices by people posing as designers. If you order a design on behalf of someone else, please be aware we may cancel and refund your purchase if you fail to prove your client is aware of it. We also reserve the right to decline sales when a "blank design" is
requested.


SAMPLES

Please note premade logo samples include a watermarked preview of the design with your custom text. They do not include any text alterations, graphic or colour changes. Samples are not refundable.


PRINTABLE WALL ART

All Wall Art items are not physical products but designs you can print yourself either at home or using a professional print shop. You will be able to download your file once you complete your purchase.

Interior visualisations are for illustrative purpose only. The size of each design is stated in each listing and the design can be printed up to that size without any significant quality issues.

If you require a larger size than listed, please get in touch for a custom quote.

We offer professional quality print on demand. We can also arrange framing and have it shipped to your address. Please get in touch for a custom quote.

Please note designs can’t be commercially printed for reselling purposes, shared, used as logo designs, digital assets, etc. If you have any questions regarding license, please get in touch.


Thank you!

We look forward to working with you.
Additional policies and FAQs
DIGITAL LITERACY POLICY

By placing your order you are confirming you are literate in using etsy messaging system, email and file storage services such as google drive, wetransfer or dropbox.



FAQs

How can I find more items in your shop:
Please use Shop Sections to browse around different categories.

What's in the packages listed:
Please look in the listing description for an explanation on what's included in packages.


PREMADE LOGO DESIGN PROCESS - WHAT HAPPENS AFTER YOUR PURCHASE:

1. I will be sending your mockups shortly. Mockups are being sent daily, however, I can't always guarantee weekends.

2. If you have special instructions (colour change, etc.) or edits to your supplied copy please provide them ideally within 15 minutes of your purchase or they may not be applied in the first mockup.

3. If you're looking for a business card design, an alternate logo or any other add-on please check the add-ons section of my shop or visit: pearlandpixel.co.uk

4. If your order is super urgent please let me know (ideally before purchasing) so I can try and prioritise it. Please note I can't guarantee priority delivery.

5. Please avoid sending multiple messages in separate threads if possible - etsy convo system isn't very intuitive and sending separate thread messages for each request makes it hard for me to locate them. I would really appreciate if you could keep your messages in one thread.

6. If you have any thoughts or feedback, please feel free to drop me a message or email at pearlandpixel [!at] gmail.com or Whatsapp me at: +44 07514 475209. Please note whatsapp is NOT monitored 24/7.

7. Cancellations are only possible within one hour from your purchase time so if you wish to cancel you have to submit a cancellation request within ONE HOUR of placing your order and via Etsy message directly.
Please note there are NO EXCEPTIONS to this rule due to orders going straight into design phase one hour after each purchase, 24/7, 7 days a week.

8. My communication with you is always polite and professional and I'm always happy to assist you with any questions pre and post-purchase. However, I reserve the right to report any verbal abuse or extortion and blackmail attempts to Etsy, which may result in your account being suspended.

More information

Last updated on Aug 7, 2019
Frequently asked questions
What's included in listing packages (drop downs)

Please scroll down to the listing description for info on what's included in the packages.

Can a premade logo be customised?

Yes, in most cases it can. Please send your customisation request for a quote.

Do you offer custom logo designs?

Yes, I do! Please use the shop sections to navigate to CUSTOM LOGO.

Do you do website design

Yes, I do! Please use the shop sections to navigate to WEBSITES.

Where do I find shop sections?

https://www.etsy.com/shop/PearlAndPixel/ go to my shop page and you will see the sections either on the left-hand side (desktop) or as dropdowns below the banner (mobile).

Will the files be sent via email or mailed?

Files are sent as easy to access direct download link. No files will be mailed or emailed to you.

I'm going to print my logo. Which package should I choose?

For print or obtaining a source file, always go with the package including the EPS file, in most listings, it's the ptint package.

Do you offer installment payments?

I do! Please message me with your request so I can provide you with more details.

Do you offer any discounts?

I offer small discounts for repeat customers with commissions above a certain amount.

My listing prices are the best possible prices for each service I offer, taking into account things like:
- cost of living in the UK,
- amount of time required to fulfil each order with best quality and attention to detail,
- taxes.

Please note I make very little from this business, therefore I am unable to provide you with any discounts. Work quality is my priority and I will never compromise on price. Thank you for your understanding.