PearlAndPixel

Custom & Premade Designs

Nottingham, United Kingdom | 1128 Sales

PearlAndPixel

Custom & Premade Designs

Nottingham, United Kingdom 1128 Sales On Etsy since 2014

5 out of 5 stars (183)

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Pearl Pixel

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Pearl Pixel

Announcement    Use Shop Sections to navigate between categories

Announcement

Last updated on May 7, 2019

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Reviews

Average item review
5 out of 5 stars
(183)
See reviews that mention:
quality 3 shipping 2 customer service 43
View all 183 reviews

About

NICE TO MEET YOU

My journey with Etsy started in 2014, when I decided to quit a high-salary job in a well-known, but very toxic design company. Back in my corporate job, things like bullying, bribery, sexism and even racism were present on a daily basis. I have seen good people and talented designers being abused or their input not taken into account, often because of their gender or skin colour.
One day I decided I was no longer able to sacrifice my values for a high salary and prestigious role. I quit my job and moved with my family to a rural village in the North, where we live a frugal, but happy life.
I run a small design business, serving mainly small businesses and organisations, and this shop is a large part of it. I absolutely love every minute of it and I'm so grateful for each and every order I receive.

Whether you’re just searching for creative inspiration or looking to start or revamp a business, I hope we can share this journey together.

Around the web

Shop members

  • Claudia

    Owner

Shop policies

Last updated on June 18, 2019
Welcome to Pearl & Pixel. Please read shop policies before placing an order or sending questions. Thank you!

Accepted payment methods

Accepts Etsy Gift Cards and Etsy Credits
  • Other Method
Returns and exchanges
I gladly accept cancellations
Request a cancellation within: 1 hour of purchase
I don't accept returns or exchanges
But please contact me if you have any problems with your order.
Returns and exchange details
All items are described accurately. All items are MADE TO ORDER and we don't offer refunds after a design is order and our time booked for your design.
Please be aware that if we don't hear from you for 30 days (email or etsy convo) we will treat your product as delivered.

Unused rounds of revisions are non-refundable.
Payment
We accept etsy checkout payments. All payments must be made up front. We accept deposit payments for orders over £200 - please message us for details.
Shipping
By purchasing a listing you confirm that you are aware of our turnaround times and shop policies. Turnaround times are listed on the main shop page below the banner.


TURNAROUND TIME

Any turnaround time we refer to means WORKING DAYS (Mon-Fri) - so this means no weekends and no UK public holidays. You may be working weekends or your country may have a different working days/weekends pattern or public holidays than the UK. We understand that however Pearl & Pixel is a UK-based company: during weekends and public holidays in our country the office is closed so we can spend time with our families.

SCHEDULED COMMISSIONS
Any commissions which take more than 5 days to develop will be booked especially for you (for example website design). You will receive the exact timeframe outlining the start date, the preview date, the revisions deadline and the final finish date. These will be included in the listing you order or in etsy conversation prior to purchase. By purchasing the listing you agree to provide the content as requested before the scheduled start date and also respond to any feedback request in the time outlined in the listing/convo.
Delays in supplying information or providing feedback will automatically change the project timeframe and will depend on the current workload. While we do our best to finish each project as soon as possible, we can't be responsible for any delays caused by the client.

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Please use the following information to calculate your turnaround time:

Working days: Monday-Friday = turnaround time EXCLUDES Saturdays, Sundays and public holidays.

Rush orders: Monday-Friday = rush order turnaround time EXCLUDES Saturdays, Sundays and public holidays.


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PRE PURCHASE QUESTIONS AND REQUESTS


Any branding work (excluding premade logos) begins with a questionnaire which you will receive after placing an order. THIS is the starting point where you can inform us about any ideas you have and also provide answers to more detailed questions which will affect your design.

PARTIAL WEBSITE DESIGN WORK - QUOTES

Any partial website or logo design (for example: you have a layout and graphics, and need someone to code, you already have a website and need someone to "refresh" the look, etc.) requires a separate quote but please be aware in some cases they will not be cheaper than a design made from scratch.

LOGO DESIGN REVISIONS

Additional rounds of revisions can be ordered later if required, the price for each extra round is determined by the design level ordered so that it matches the price difference between two levels plus a small processing fee. Unused rounds of revisions are non refundable.


Thank you!

We look forward to working with you.
Additional policies and FAQs
FAQs

How can I find more items in your shop:
Please use Shop Sections to browse around different categories.

What's in the packages listed:
Please look in the listing description for an explanation on what's included in packages.

More information

Last updated on Jun 18, 2019
Frequently asked questions
What's included in listing packages (drop downs)

Please scroll down to the listing description for info on what's included in the packages.

Can a premade logo be customised?

Yes, in most cases it can. Please send your customisation request for a quote.

Do you offer custom logo designs?

Yes, I do! Please use the shop sections to navigate to CUSTOM LOGO.

Do you do website design

Yes, I do! Please use the shop sections to navigate to WEBSITES.

Where do I find shop sections?

https://www.etsy.com/shop/PearlAndPixel/ go to my shop page and you will see the sections either on the left-hand side (desktop) or as dropdowns below the banner (mobile).

Will the files be sent via email or mailed?

Files are sent as easy to access direct download link. No files will be mailed or emailed to you.

I'm going to print my logo. Which package should I choose?

For print or obtaining a source file, always go with the package including the EPS file, in most listings, it's the DIAMOND package.

Do you offer installment payments?

I do! Please message me with your request so I can provide you with more details.

Do you offer any discounts?

I offer small discounts for repeat customers with commissions above a certain amount.

My listing prices are the best possible prices for each service I offer, taking into account things like:
- cost of living in the UK,
- amount of time required to fulfil each order with best quality and attention to detail,
- taxes.

Please note I make very little from this business, therefore I am unable to provide you with any discounts. Work quality is my priority and I will never compromise on price. Thank you for your understanding.