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Cancellations: not accepted
Please contact the seller if you have any problems with your order.
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Frequently asked questions
Where can I find my digital purchases in my account?
To access your digital files from your account:1. Log in to Etsy.com and go to your account in the top right corner2. Click on "Purchases and Reviews"3. Find your purchase4. Click "Download Files"In case of further problems, please contact the seller.
I'm having trouble downloading my files
If nothing happens when you click the download links, there may be a problem with your web browser. Please disable any non-standard add-ons such as ad blockers or toolbars that you have installed and try again. If your computer indicates that the file has become corrupted, delete the file and try downloading it again. If you still can't open the file, please contact the seller via Etsy Messages for further assistance.
I bought a digital item, but I don't have an Etsy account
If you purchased an instant digital download as a guest, you will find a link to download your files in the receipt email that was sent to you after purchase. Custom digital items are shipped as soon as the seller completes them. If you no longer have access to the email account you used for the original purchase, please contact the seller directly to discuss how they can send you your files.