Make Your Own!
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Announcement
Last updated on Apr 17, 2024
Reviews
4.8
(103489)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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David on Oct 9, 2026
5 out of 5 starsWe were able to fully customise our design on a high quality mat. Everything was perfect and staff so helpful.
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Aleksandra on Oct 9, 2026
5 out of 5 starsI honestly cannot say enough good things about this seller!!! Communication was amazing, messages were answered so quickly, production was incredibly fast, and my order shipped almost immediately! I was shocked by how quickly it arrived! And the cutout itself? AMAZING!!! Beautiful picture quality, perfect cutting, and even better than I expected! I ordered it for my husband and daughter’s joint birthday party, and funny enough, the cutout is actually bigger than they are in real life! 😂 For reference, the middle arch is 8 ft tall and the side arches are about 7.2 ft. It became the centerpiece of our backdrop and everyone loved it! I couldn’t be happier with the product or the customer service. I would absolutely order again and recommend this seller without hesitation! ❤️
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About PersonalizationLab
Sales
536,955
On Etsy since 2017
Shop members
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Scarlett Bloom
Owner
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Robert
Customer Service
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Nancy
Customer Service
Shop policies
Last updated on Nov 16, 2023
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 6 hours of purchase
More information
Last updated on
Dec 17, 2025
Frequently asked questions
How can I contact for fastest response?
You can use either Etsy Message system or email.
Contact email: etsy@personalizationlab.com
Contact number: +1 (323) 333-0504
My product delivered but it has typo on it. What should I do?
Please contact us via the Etsy message system. If we made a mistake we will send you a replacement without any additional cost.
If you provided a wrong customization (made a typo or autocorrected by phone) we can still send you a replacement but we may apply an additional charge (shipping cost+product cost).
Please double-check your customization details at the checkout before completing transactions. We will customize your order exactly what you provided.
Gift wrapping and packaging
I am sorry, we don't provide gift wrapping and packaging. But we can add a small gift note on the label. For Example: "Gift From Scarlett".
Please contact us right after placing your order to add that gift note. Please don't request a gift note via "Note to the Seller" section at the checkout
My order returned to the sender. What should I do?
Please contact us via the Etsy message system. If the problem is caused by the shipping service we will send you a replacement right away.
If you provided a wrong shipping address ( wrong apt. number, missing apt. number, invalid address, etc.) we can still send you a replacement. But we may ask for an additional shipping charge for the replacement.
If you forgot to change the shipping address at the checkout please contact us immediately. If we haven't shipped your order yet we can update the shipping address.
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