PHOENIX CANDLE COMPANY PRIVACY NOTICE
Our contact details:
Name: Phoenix Candle Company
Address: 24 Burwood Avenue, Mansfield, Nottinghamshire, NG18 3DZ, United Kingdom
Phone Number: 07533203012
E-mail: sales@phoenixcandlecompany.co.uk

The type of personal information we collect:
We currently collect and process the following information:
Personal identifiers, contacts and characteristics (for example, name and contact details)
email addresses

How we get the personal information and why we have it:
Most of the personal information we process is provided to us directly by you for one of the following reasons:
Name and address provided for the use of processing a sale and shipping your item to you
Email and marketing communications
We use the information that you have given us in order to:
process your purchase or a refund.
send you marketing emails
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent.
You are able to remove your consent at any time. You can do this by contacting sales@phoenixcandlecompany.co.uk
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How we store your personal information
Our company is hosted on the Etsy.com platform. Etsy.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Etsy.com's data storage, databases and the general Etsy.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Etsy.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We keep your name, address and purchases on record for 12 months We will then dispose of your information by deleting it from our internal systems.
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Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at sales@phoenixcandlecompany.co.uk if you wish to make a request.




How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at:
sales@phoenixcandlecompany.co.uk or write to us at Phoenix Candle Company, 24 Burwood Avenue, Mansfield, Nottinghamshire, NG18 3DZ
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
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Date: 9th July 2021