LA, California
30,698 Sales

Pillomatic is currently not selling on Etsy We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Pillomatic is currently not selling on Etsy

We’re here if you need help with an order from this shop. Have questions? Visit our Help Center.

Shop policies

Last updated on July 2, 2017
Welcome to Pill-o-matic! It is our goal to provide the best quality pillow covers in a variety of gorgeous high-quality fabrics not available at big box stores. All items are made in Los Angeles in our own [pet & smoke free] sewing studio. None of our work is outsourced, & we are 100% sweat-shop-free!

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
We guarantee our products are brand new items straight from our sewing studio.

PILLOWS: Exchanges/Returns are allowed ONLY within 7 days of the date you received the order, for pillow covers returned in original condition and unwashed. Pet hair or smoke odor renders the items ineligible for return. Exchanges are free, but as of October 2016 a 20% restocking fee will be assessed on returns.

Cancellations are allowed within 24 hours of placing the order, after 24 hours there will be a 20% restock fee on any items that have already been made for your order.

***All sizes in listings indicate which size INSERT the cover is meant to go on. All pillow covers run 1-2 inches smaller for a perfect snug fit as recommended by interior designers. If you like a looser fit, please order the next size up.***

Buyer pays shipping costs on returns. Package neatly! Poorly packed/damaged items can't be resold so are not eligible for a return or exchange. Original shipping charges are nonrefundable: that's been paid to USPS.

NO REFUNDS UNTIL PRODUCT HAS BEEN RETURNED TO OUR RETURN ADDRESS, NO EXCEPTIONS. Notify us by Etsy convo prior to sending, to make sure they qualify for return- packages ineligible for return will be refused..

If you need information about returning an item we will only discuss it through Etsy Convo system, not by personal email- this protects both parties involved.

-UNDELIVERABLE OR REFUSED PACKAGES: If they return to us, a refund will be issued for the cost of the item ONLY, minus any postage paid. It is your responsibility to make sure your address is correct. The Post Office will not refund my shipping costs. Therefore, I cannot refund any costs back to you.

FABRIC AND DRAPERY PANELS: NO returns on fabric yardage, final sale. Check color by purchasing samples.
We accept Credit/debit cards & PayPal.
If we receive a cancellation request after the order has been cut out, there is a charge for the materials.
Custom orders can not be cancelled at any point after we've sourced & purchased the fabrics for the order.
In General, orders are shipped within 4-7 business days, but orders over ten covers, euro shams, and any custom items will ship in 7-12 business days.
We work hard to ship as soon as we can, and everything is cut & sewn on a tight production schedule- we apologize, but we can't do rush orders.

Shipping cost covers USPS First Class with delivery confirmation. Heavier orders may be split, or sent by Priority Mail depending on the zone.

Insurance: We provide identical replacement items for anything lost/damaged in transit, as indicated by tracking. Items marked "delivered" on the tracking are not included.

Sellers are not legally responsible for mail theft/loss AFTER the item has been marked as DELIVERED on the tracking. We advise our customers to check every possible place mail could be, and Buyers can file a mail theft claim. Sellers can't fill it out, or hunt down the package from afar.
If item arrives damaged, a photo of the packaging and item damage is required prior to shipment of new product.

-We are not responsible for errors on the part of the buyer, such as errors in the shipping address provided. If the item doesn't get marked as "delivered" for reason of wrong address, we will message you once it comes back to our return address, and arrange re-shipping with you.

International Customers:
Please note that international packages will be labeled as merchandise with the total value of the order (not including shipping) stated in the value. >>>It is our strict policy to be 100% honest on the value of items on international customs forms, we do not wish to be charged with mail fraud and/or lose our shipping account<<<

We are not responsible for any taxes/import/handling fees that may be charged by customs in your country. If you refuse to pay the taxes and a package is returned to us, all shipping charges are non refundable. USPS is now charging Shippers in the US return postage fees for undeliverable packages, this will be withheld from your refund in the event that you refuse to pay VAT and customs charges.
Additional policies and FAQs
We do not have separate wholesale pricing. Our prices here are wholesale, this is direct pricing from us making them to selling them here with NO middle man. Prices listed are the same prices for boutiques/stores. No consignment programs offered.

For fastest response, please communicate via Etsy Convo, not by email. If you need information about returning an item we will only discuss it through Etsy system, not by email- this protects both parties involved.