Pinkhot

At Pinkhot we take your privacy very seriously. This Privacy Policy explains how we use any personal information we collect about you and your rights to access the personal information we hold about you.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

When you place an order, enter any competition, promotion or prize draw or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and a password. We will make it clear at the time which data we are collecting and why. This is stored securely on our website database.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
- as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. I use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.
- If you consent, to notify you of products or special offers that may be of interest to you via email.


We take credit card security extremely seriously and we are committed to protecting your privacy. As such we will only use the information collected to deal with your order and to enable us to provide the best service possible. When you buy goods from us, we ask for information such as your name, e-mail address, delivery address, contact details and credit/debit card details so that we can fulfil your orders as efficiently as possible. We do not keep a record of your credit card details. All transactions are handled securely through PayPal or Etsy Pay.

At no time will your credit card details be knowingly transmitted by us in an unsafe manner.
We never disclose customer details to a third party.

If you subscribe to our newsletter your email address will only be used by us to inform you of any new products, events and/or special offers. All of your details are stored and managed securely through MailChimp. Should you wish to unsubscribe at any time, please do so by clicking on the relevant link at the footer of the email.

Data Retention
I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

For purposes of EU data protection law, I, Chloe Menage, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@pinkhot.co.uk