PlaycraftStore

Cake topper figurines, signs and keepsakes

| Windermere, Florida
1,048 Sales | 5 out of 5 stars

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

PlaycraftStore is taking a short break

Loading

Note from shop owner Welcome, my store is temporarily on vacation mode while new products are being implemented. I'll be back soon, and you can still reach me through Etsy messages. You may contact me by clicking on the "Contact" seller feature.

Note from shop owner

Last updated on Nov 30, 2021

Welcome, my store is temporarily on vacation mode while new products are being implemented. I'll be back soon, and you can still reach me through Etsy messages. You may contact me by clicking on the "Contact" seller feature.

Playcraft Store

Contact shop owner

Playcraft Store

Reviews

Average item review
5 out of 5 stars
(420)
See reviews that mention:
Quality 33 Shipping 51 Customer service 88

About PlaycraftStore

Sales 1,048
On Etsy since 2014

Custom Cake Topper Figurines, signs and keepsakes

I started small learning this craft and absolutely loved it! I've since gained years of experience and mastered this process. Together we can create a special keepsake you will cherish forever.

I work with my husband, but all the crafting is done by me. My husband and I are a team and he helps with a lot of the administrative and technical aspects of my work. We are a dynamic duo, Batman and Wonder Woman!! We are as serious as my works of art, and just as silly most of the time. I love the stories my customers share with me. It helps me to understand the creation being requested.

I would love to help make your ideas come to fruition. Contact me today and lets build a keepsake you can cherish, and will last a life time.

Julia

Shop members

  • Julia

    Owner

    I'm the artist behind playcraftstore. I make everything from scratch. I'm very OCD with details so you will have to forgive me if I ask lots of questions. My husband is my best friend and helps with a lot of the technology aspects of my store. ( :

  • Ken

    Assistant

    I'm Julia's husband. I do what ever she tells me. BAM! I don't just look good in tights. POW!

Shop policies

Last updated on October 18, 2021
I put a lot of love, time and dedication in each item I create. Everything I create is the same way I would want it for myself.

In my shoppe I offer a variety of affordable, unique, stylish and high quality decor. I sincerely hope you enjoy your shopping experience with me from beginning to end. I can't wait to get started on your custom order and make it something that you will cherish.

Accepted payment methods

Paypal Mastercard Visa American Express Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Returns and exchanges
I don't accept returns, exchanges, or cancellations
But please contact me if you have any problems with your order.
Returns and exchange details
If there is a problem with your order, please let me know immediately and I will make every effort to resolve your concern.

► For Cake Toppers and Art Decor, please contact me via email or etsy message and let me know any problems with the order ◄

► REFUNDS & MODIFICATIONS TO ORDER ◄
Due to the nature of handmade items and the design work involved, NO REFUNDS will be issued 24 hours after. an order has been placed. Orders are typically being worked on from the minute they come in and orders may not be cancelled, or personalization changed, once work begins. HOWEVER, there are always exceptions. Please contact me to discuss. If it can be done I will always do my best to accommodate.

► CANCEL ORDER - OFFENDING PERSON◄
I reserve the right to refuse or cancel any orders to those who are not respectful and have demonstrated antagonistic, tumultuous or impolite behavior at any point during the process. I have found in the past that it's difficult to work with people I find offending. So it's now a part of my policy that orders will not be processed for those individuals I find that aren't a good fit/match. It's important to me that it's a pleasant process for all involved. :-) Orders will be cancelled if you are a competitor or have received suspicious emails that I deem fraudulent in any way. Once an order has been cancelled it cannot be reinstated.

Purchaser agrees to these terms at point of purchase and has read this policy fully prior to purchasing.

If you have any concerns or issues with your order, please email me directly in Etsy ONLY. Every reasonable effort will be made to ensure 100% customer satisfaction.
Payment
► PAYMENTS ◄
All payments are processed via Etsy's shopping cart.

► ORDER CONFIRMATION ◄
You will receive an automatic confirmation of your order from Etsy sent to the email address you have linked to your Etsy account. No other order confirmations will be sent to you as the time frame is advertised in each of the listing(s) and your order can be viewed by clicking on 'Purchases' in your Etsy account.

I believe in exceptional customer service. When you contact me before or after a purchase I will do my best to reply within minutes. Please be sure to do the same for me. I often have follow up questions because of the detailed nature of my work. ( :
Shipping
I need at least 1-2 months working on your piece after receiving payment. If you have extra time before your event I would like to spend more time on your piece when necessary.

If you would like to RUSH YOUR ORDER please contact me. The shipping option "Priority Mail Express" must be selected during your purchase. This will ensure your order is received on time.

Non-Rush orders will be sent via Priority Mail via USPS so your package should arrive within 2-3 business days (for United States delivery), 6-10 days for international. However, in some rare cases, international shipments may experience a delay due to your customs office.

The item description will be listed as "gift," for your convenience.

International Priority Mail and Priority Mail Express shipping are the two options for international orders.
Additional policies and FAQs
Wholesale and affiliates are available, please contact me!

ORDERS and MESSAGES received after (9pm-9am EST) will be processed the next business day. Sundays are for family and orders will be processed the following day.

NORMAL SHOPPE HOURS: Monday- Saturday 9am-9pm EST excluding holidays.

Holidays: Family time (although you may see me working) (I always do my best to reply promptly)

MESSAGES: Please note that I do not always answer questions on Sundays. That time is reserved for my family. Any other time I always do my best to reply within minutes.

VACATION MODE: I will use vacation mode while on vacation. I will do my best to reply within the same day.
--------------------------------------------------------------------------------------------------------------------------------------------------------------------

► CUSTOM ORDERS & SPECIAL REQUESTS ◄
I'm happy to have you purchase a previous custom order you see listed on my Etsy. However, everything I do is a custom order. A custom order is one in which you can choose every detail you want. Just select contact seller and we'll discuss your build until all details have been properly noted. At that point a "Special Listing" will be created and sent to you in the same forum allowing you to proceed with your purchase. You have 24 hours to purchase from the link provided or the listing may be canceled due to inactivity.

Special requests to existing listings in the store MUST be made PRIOR to purchase as this would make your creation a "Special Listing." If you can dream it, I'll create it!! Thank you for understanding and I look forward to building your special keepsake!!