Privacy Policy for TAVA VEIKALA NOSAUKUMS
Effective Date: ŠODIENAS DATUMS
1. Information We Collect
To process and fulfill your order, we collect necessary personal information, including:
Full name
Email address
Shipping and billing address
Payment details (processed securely via Etsy or payment providers)
Order details (selected posters, sizes, customization requests)
You may optionally provide additional information such as a phone number for delivery purposes.
2. How and Why We Use Your Information
We process your personal data for the following lawful purposes:
Order fulfillment: Printing, packaging, and shipping your posters.
Customer support: Responding to inquiries, handling issues or complaints.
Legal compliance: Maintaining records for tax, accounting, and regulatory requirements.
Platform compliance: Meeting obligations under Etsy’s Seller Policy.
Service improvement: Improving product offerings and customer experience.
We only collect and process data necessary to provide our services effectively.
3. Sharing Your Information
We do not sell your personal data.
We may share your information only when necessary:
With Etsy, to operate our store and comply with Etsy’s Seller Policies.
With trusted service providers, such as printing partners and shipping companies, strictly for order fulfillment.
When legally required, such as responding to lawful requests from public authorities.
All third-party partners are required to handle your data securely and in compliance with applicable data protection laws.
4. Data Retention
We retain your personal information only for as long as necessary to:
Provide our services
Comply with legal and tax obligations
Resolve disputes
Typically, order-related information is retained for up to 4 years, unless a longer retention period is legally required.
5. Your Rights (EU Customers – GDPR)
If you are located in the European Union, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your personal data
Object to or restrict certain processing activities
To exercise these rights, please contact us via Etsy private messages.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information. However, no internet transmission or electronic storage system can be guaranteed 100% secure.
7. International Data Transfers
Your information may be stored or processed outside the European Union. When this occurs, appropriate safeguards are implemented in accordance with EU data protection regulations.
8. Changes to This Policy
We reserve the right to update this Privacy Policy as necessary. The latest version will always be available in our Etsy store.
9. Contact
For any questions regarding this Privacy Policy, please contact us through Etsy private messages.
Return & Refund Policy
We do not accept returns from countries outside the European Union.
Due to the nature of printed artwork, we do not accept returns for change of mind.
If your poster arrives damaged, defective, or incorrect, you may request a refund or replacement.
Shipping costs are non-refundable unless the issue is due to our error.
Refund Requirements:
Before requesting a refund, you must send:
Clear, high-resolution photos showing the damage or defect.
Photos of packaging (if damaged during shipping).
Claims must be submitted within 14 days of delivery.
We reserve the right to decline refunds in cases of abusive, inappropriate, or fraudulent behavior.