PrettyLittlePackCo

Pretty Little Packaging Co – Privacy Policy
This Privacy Policy explains how and when I collect, use, and share information when you purchase an item from me, contact me, or use my services through Etsy.com or related sites.

This Privacy Policy does not apply to the practices of Etsy or any third parties that I do not own or control. You can review Etsy’s own Privacy Policy to learn more about how Etsy processes your information.

1. Information I Collect

To fulfil your order, you must provide me with certain information (authorised by Etsy), such as:

Your name

Your email address

Your postal address (if provided by Etsy)

Your payment information

The details of the product you’re ordering

For digital items, I do not receive payment card details — Etsy handles all payments securely.
You may also choose to provide additional information if you contact me directly (e.g., custom requests).

2. Why I Need Your Information & How I Use It

I rely on several legal bases to collect, use, and share your information, including:

To fulfil your order — to provide customer support or resolve issues.

Your consent — for example, if you sign up for updates or contact me directly.

Legal obligations — such as retaining information about your purchases if required by tax laws.

Legitimate interests — to improve my shop and comply with Etsy’s Seller Policies and Terms of Use.

3. Information Sharing & Disclosure

Your privacy matters to me. I share your information only when necessary:

Etsy

I share information with Etsy as needed to process orders, resolve disputes, and comply with Etsy’s Seller Policy and Terms of Use.

Service Providers

As a digital shop, I do not use delivery services.
However, if I work with trusted third parties (e.g., cloud storage providers), I will only share information necessary for them to perform these services.

Business Transfers

If I sell or merge my business, your information may be disclosed as part of that transaction to the extent permitted by law.

Compliance with Laws

I may collect, use, retain, or share your information if I believe it is necessary to:

Respond to legal processes or government requests

Enforce my policies

Prevent or investigate fraud

Protect the rights, property, and safety of my customers

4. Data Retention

I retain your personal information only as long as necessary to:

Provide my services

Comply with tax and legal requirements

Resolve disputes

I generally keep this information for 4 years.

5. Transfers of Personal Information Outside the EU

Your information may be stored and processed through third-party hosting services located outside the EU (for example, Etsy’s systems or cloud services).
These services may operate under frameworks such as Privacy Shield or Standard Contractual Clauses designed to protect your information.

6. Your Rights

If you reside in certain territories (including the EU), you have the following rights:

Access

You may request a copy of the personal information I hold about you.

Change, Restrict, or Delete

You may request correction, restriction, or deletion of your personal information (unless I’m required to retain it for legal reasons).

Object

You may object to my processing of your information or to receiving marketing messages (if subscribed).

Complain

You may lodge a complaint with your local data protection authority if you have concerns.

7. How to Contact Me

For purposes of EU data protection law, I am the data controller of your personal information.

Jacky Moore — Pretty Little Packaging Co
If you have any questions or concerns, you may contact me through Etsy Messages.

(If a customer requests access, deletion, or correction of information held by Etsy, please contact Etsy directly at Etsy.com/help.)