This Privacy Policy describes how and when we - Print Squid - collect, use, and share information when you - the buyer - purchases an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.
N.B. This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services that the buyer accesses through Etsy or through Print Squid. You can reference the Etsy Privacy Policy to learn more about Etsy’s privacy practices.
1. Personal information we collect:
For us to fulfil your order, you must provide us with certain information, such as:
- Name
- Postal Address
- Email Address
- Payment information
- Details of the product that you are ordering
You may also choose to provide us with additional personal information (for a custom order of a product that requires personalisation, for example), if you contact us directly.
We use this information to provide the service you have purchased, and in order to send you the product(s).
2. Why we need the personal information and how we use it:
We rely on a number of legal bases to collect, use, and share your information, including:
- As needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide you with customer support;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list or to receive notifications from us;
- If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and
- As necessary for our own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and enhancing our services; (b) Compliance with the Etsy Seller Policy and Etsy Terms of Use;
We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use.
3. Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
- With Etsy. We share your information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use;
- With Third-Party Service Providers. We engage the following trusted third parties to perform functions and provide services to our shop: Delivery Companies.
We will share your personal information with these third parties, but only to the extent necessary to perform these services;
- In Compliance with Laws. We may collect, use, retain, and share your information if we have a good faith belief that doing so is reasonably necessary to: (a) respond to legal process or to government requests; (b) perform legal obligations to which I am bound by agreements; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.
4. Data Retention:
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 7 years.
5. Your Rights
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Your rights are as follows:
- Right to Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below;
- Right to Change, Restrict, or Delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (such as where we are required to store information for legal reasons) we will generally delete your personal information upon your request;
- Right to Object. You can object to (a) our processing of some of your information based on our legitimate interests and (b) receiving marketing messages from us. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue storing and using your information or if it is needed for legal reasons; and
- Right to Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
6. Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
7. Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on Etsy. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
If you have any questions or concerns, please contact us at hello@print-squid.com
