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To ensure a smooth delivery process, a phone number is required by the courier company. You can provide it in the personalization field for at least one item in your cart, or simply send it to us via message.

To ensure a smooth delivery process, a phone number is required by the courier company. You can provide it in the personalization field for at least one item in your cart, or simply send it to us via message.

Yes, you can cancel your order as long as the shipping process has not started yet. If you wish to cancel, please contact us as soon as possible via message, and we will check the status of your order for you. Please note an exception: Cancellations are not possible for custom orders, bespoke products made to order, or items that have been modified at the customer's special request once the production process has begun.

Yes, you can cancel your order as long as the shipping process has not started yet. If you wish to cancel, please contact us as soon as possible via message, and we will check the status of your order for you. Please note an exception: Cancellations are not possible for custom orders, bespoke products made to order, or items that have been modified at the customer's special request once the production process has begun.

Don't worry – we've got you covered! If your item arrives damaged or something isn't right, please message us immediately. Describe the problem in detail and attach photos of the product and the packaging. We never leave our customers with a problem and we will work hard to find a fair solution for you.

Don’t worry – we’ve got you covered! If your item arrives damaged or something isn’t right, please message us immediately. Describe the problem in detail and attach photos of the product and the packaging. We never leave our customers with a problem and we will work hard to find a fair solution for you.

If a parcel is returned to us because the courier could not contact you (due to a missing phone number), the buyer will be responsible for the return shipping costs and the cost of resending the package. In such cases, claims for non-delivery or shipping delays cannot be accepted, as the carrier requires contact data to complete the delivery.

If a parcel is returned to us because the courier could not contact you (due to a missing phone number), the buyer will be responsible for the return shipping costs and the cost of resending the package. In such cases, claims for non-delivery or shipping delays cannot be accepted, as the carrier requires contact data to complete the delivery.