Welcome to PromiDesign!
All items
Announcement
Last updated on Sep 26, 2022
Reviews
4.7
(4380)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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PATRICIA on Jul 19, 2026
5 out of 5 starsA great effect for this personalized pencil which will be given to the guests.
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Etsy buyer on Jun 18, 2026
5 out of 5 starsabsolutely gorgeous, great price for such excellent craft, cheers
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Swanky on Aug 12, 2026
5 out of 5 starsMy tree board in chocolate is perfect! The wood looks great, the edges are smooth, and the stain color is perfect. I can't wait to display this in my kitchen during xmas. Thanks very much!
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Sandra on Aug 6, 2026
4 out of 5 starsThe item fits my needs. Not the highest quality of wood but looks good. Was not delivered in the expected time and the tracking was poor.
About PromiDesign
Sales
30,450
On Etsy since 2016
Shop policies
Last updated on Sep 26, 2022
Shipping
See item details for estimated arrival times.
Customs and import taxes
For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Last updated on
Dec 17, 2025
Frequently asked questions
Custom and personalized orders
All custom and personalized items are final sale and non-returnable. Please ensure all details are correct before placing your order. We do not accept returns or exchanges on these items unless they arrive damaged or defective.
Returns & Refunds Policy
- Return Shipping Costs: Buyers are responsible for return shipping costs.
- Refunds: Once the returned item is received in its original condition, a refund will be issued for the item price only.
Tracking Information
Once the item is shipped, it is the recipient’s responsibility to track the parcel using the provided tracking number. Shipping carriers may deliver parcels to local pick-up points instead of the recipient's address. This can happen for various reasons, such as the recipient not being home, package size limitations, or regional delivery practices.
If a package is not collected and is returned to us:
– For non-personalized items, we may refund the item price only (shipping is non-refundable) if it’s returned in original condition.
– For personalized items, no refund is issued, as the item is custom-made and will be disposed of.
If you wish to have the item re-shipped, a new shipping fee must be paid.
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