ProonAndIvy

"ETSY is an online marketplace made up of over 1 million individual shops. The information you provide to Etsy for transaction purposes is governed and stored by Etsy. As a seller on Etsy, I am bound to their policies. If you have questions relating to the way Etsy uses your information, please refer to the Etsy Privacy Policy here: https://www.etsy.com/legal/privacy.
"We only use customer information to fulfill orders. Your personal information (name and address) as provided to me by Etsy will only be used by me as needed to provide my services. I may use your information to fulfil your order, to settle disputes, or to provide customer support. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests (i.e. taxes) (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers or others. If and when required, we will communicate with you about your order status using the Etsy “convo” platform.
"I have no access to your payment account details: Etsy Payments and PayPal process your financial information independently of me.
"Your transaction information will be stored on the Etsy system as long as I have my store on Etsy or until Etsy deletes it. I will not spam you or solicit you using the information provided to me."

We are unable to refund shipping for any shipping issues.
Damaged Items in transit
If your item is received damaged from transit, we request that you reach out within 48 hours of the item being delivered. Please send multiple photos of the damage, packing material, and box when reaching out. You must also keep all items until the claim has been processed. UPS and USPS will sometimes request all items to be brought into an office for inspection.

Without these items, we are unable to file a claim. If these are not included, a replacement will not be honored.