We apply, the satisfied or refunded. So we do not accept returns. If there is a problem with the order we will resend or refund you, it's easier.

In general, articles are produced in series to have stock available and to send orders within 2 to 3 days. However, some items with less sales may take 1 week. It is therefore better to allow one week on average for shipping. Do not hesitate to contact us if your order is urgent, for example for a work commission.

It sometimes happens that the package is lost, damaged or amputated by the carrier. In these cases we will offer you either a reshipment or a refund.

We mostly use SUNLU PLA+, and good quality resin (arround 50$/L). The FDM printed PLA is printed at 0.2mm / layer (usually 0.1 for high quality) and is cheaper than Resin (0.05mm/layer). We strongly advise you to choose Resin printed article to get the best quality on small details. But in most case PLA gives a good enough tabletop experience.

The evolution of technology has made possible to have a quality that is far superior to failcasting, although still inferior to last generation plastic injection.

The miniatures that we print are full to avoid all the problems that could cause non-solidified resin inside.

We try to harden the miniatures enough but not too hard to keep them easy to rework / customize. We remove the vast majority of supports, but a small part may remain, especially on small, very thin parts.

Our pricing policy does not allow us to have perfect quality control, so we prefer to add a little content to compensate in case of problem on a miniature. However do not hesitate to contact us in case, we will resend the damaged miniatures as soon as possible.

Once you have received your figurines run them in hot water and trim them before exposing them to the sun for a few minutes. Usually these steps are optional but they only take a few minutes. If some parts are slightly bent, run them in hot water and you can straighten them easily.

Then make sure you have a very strong glue to assemble them, or use milliput/greenstuff in addition at the intersections. The best glue is GW's. Unlike plastic, the parts must be tightened very hard for at least 20 seconds. The best method is to use a thin layer of greenstuff at the intersections; the green stuff sticks well to the resin and sticks well so it solves the problem.

We're happy to consider customization requests, and some of our products are designed with customization in mind. However, due to time constraints, we're unable to take on modeling requests for strictly personal projects at the moment.

As the project grows, the team widens and specializes. Everyone remains very free and brings their specific know-how. We would prefer to share the profits if we can provide you with better service in return. And we still have a lot of projects in the pipeline, which will require new skills.