While we can't offer returns or exchanges for health and safety reasons, we want you to love your new goodies! Don't hesitate to contact us with any questions, comments, or feedback.

If your items arrive damaged:
Most of the time USPS treats packages very well, and there's no issues in transportation. But every now and then, accidents do happen. If your items arrived damaged, we must act quickly to fix the issue!
We're glad to help make the recovery process as easy as possible, and to do this we will require a few things from you. We'll need photos of the damaged items, as well as the packaging of the damaged items - so don't throw anything away! Once we have the photos from you (so we can make a postal claim) we will issue you a replacement if the item can be replaced or a refund if the item is not replaceable.

While we make every effort to ship as quickly as possible, Pure Poetry is essentially a one-woman show. Our turnaround time for non-custom orders averages three to five business days. If you need your order faster, please contact us!

Frequently Asked Questions:

What are your Shop Hours?

Our shop is open 24 hours a day, 7 days a week for your shopping convenience. If you have any questions, please be sure to send us a message. We will reply as quickly as we can during our business hours.

These hours are in the Mountain Standard Time based on the Phoenix, AZ, USA Time Zone:

Monday - Friday 10am - 6pm
Saturday Closed
Sunday Closed
Major Holidays, Closed

What are the Holiday Cut off Times for 2021?

As we plan ahead for the busy holiday seasons, these are the dates to keep in mind for guaranteed delivery:

Easter:
Ready to Ship: March 18th

Mothers Day:
Ready to Ship: April 19th

Fathers Day:
Ready to Ship: May 31st

Halloween:
Ready to ship: Oct 11th

Thanksgiving:
Ready to Ship: Nov 3rd

Christmas:
Ready to Ship: Dec 3rd

New Year's Eve:
Ready to Ship: Dec 23rd

FYI:
Custom Order Cut Off dates are based on your order and the number of orders ahead of yours. Please contact us with your request to insure we will have enough time to produce and ship your order in time for your holiday celebrating.

How should I store my bath goodies?

Always store your bath bombs, bubble bars, and bath melts in a cool, dark place! Once unwrapped, these products can react with humidity in the environment or become soft.

What makes your products different?

Our bath goodies are handmade with cruelty-free, vegan ingredients, biodegradable glitter, recyclable wrapping, and highly pigmented water soluble dyes that won't stain your tub! (However, we do advise against playing or holding your bath bombs while they dissolve in the tub.)
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Help! My bath tub is colored!

To avoid unsightly colored tub rings, we highly recommend wiping down your tub before using your bath bombs. In the event that you end up with color left in your tub, simply rinse your tub, spray with cleaner (we love Simple Green, or citrus based cleaners for stubborn color) and wipe with a damp sponge.

Do you offer gift wrapping and packaging?

We do! All orders are mailed with love and care, making unboxing your order special. Each order includes a sample, business cards, how-to instructions, a personalized envelope, and a thank you card with promo code.

Want to make your gift even more magical? Add a special note to your recipient in the "Notes to Seller" at checkout and we will gladly include your message!

Please note that a complete order containing multiple products will come wrapped in tissue paper in one single package. Each product will come individually sealed in recyclable shrink plastic. If you would like your order items wrapped separately and ready for giving, please let us know and we'll be more than happy to wrap items separately for you. Simply choose the Gift Wrap option at checkout.

Our ECO-Promise: To reduce paper waste, your order receipt will be emailed to you, and will not be included in your package unless requested.

Do you offer wholesale?

Yes we do! Please contact me through the 'Contact Shop Owner' tab to discuss any wholesale inquiries.

How about custom and personalized orders?

We love custom orders! Shoot us a message!

How do I receive coupons?

Join our email list! Copy and paste link below to receive special offers and coupon codes!

http://eepurl.com/bfF5JT