PurrfectPlay

Like people, cats and dogs are individuals and enjoy or don't enjoy things in different ways. If you find your cat or dog does not enjoy one of our products, please let us know and we will try to work thru this in a fair way.

Durability with dog toys is truly unpredictable. We do not guarantee our toys against destruction. We design our toys to be durable and use tough natural fibers and... some dogs just love to rip toys up-- this is the way they play. Please consider the nature of your dog before asking us to refund a toy he or she really enjoyed "killing".

It is our goal to make your pets happy and to provide safe earth and pet friendly products. We are always open to discussion and feedback.

Payment is due with purchase using direct checkout on Etsy or PayPal. Orders placed with a e-check or PayPal that required days to clear will not be shipped until that payment has been cleared.

Items will be shipped 1 - 3 business days after payment is received. Please let us know in advance if you need your purchase ASAP and we will do our best to get it to you as quickly as possible.

*** Since shipping is included in the price of many of our products, if you give us the wrong address you will be responsible for the price of shipping to a corrected address OR if we cancel your order because it can not be delivered-- we will deduct the cost of shipping from your refund. If we make the mistake we will do whatever is needed to get you your order in a timely fashion, with no extra cost to you.

** We will let you know when your package has shipped so you can look for it. Catnip toy packages left on doorsteps can sometimes end up in your neighbor's cat's paws!

All items are shipped USPS Priority or First Class Mail depending on the weight.

We will ship your package directly to your friend/family as a gift. We are happy to include a personalized gift card-- please just leave us a note when you order.

We have had very good luck with USPS but if you have concerns you might purchase insurance.

Purrfectplay is not responsible for possible duties / taxes. ** please note, some of our non USA customers are experiencing higher than usual tariff fees. Just an FYI- we have no power over this, sadly.

We are not responsible if a package goes missing after we ship it. We will help all we can if your package gets lost, but that is very very rare.

Party favor and wedding favor requests are welcome. Let's talk about it!
We offer wholesale on a few of our products. Large order discounts can be arranged.

Purrfectplay Handmade values everyone's privacy.

Personal Information We Collect:
In order to fill your order and ship this order you must provide us with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom order for example), if you contact us directly.

Why We Need Your Information and How We Use It

Purrfectplay Handmade relies on a number of legal bases to collect, use, and share your information, including:

**as needed to provide our services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support
**when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list
**if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

Information Sharing and Disclosure

Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. We share information with Etsy as necessary to provide our services and to comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies (USPS, UPS, etc). We will share your personal information with these third parties, but only to the extent necessary to perform these services.

Business transfers. If we sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention

We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Transfers of Personal Information out of the EU
We receive an email from Etsy each time an order is placed. We use this information to fill and ship your order. Our email is encryption protected. We do not receive any other information from you- this is retained and kept in the Etsy system. For example: we do not receive credit card number information. Our emails are stored on a personal computer which is protected by virus detection software and a router based firewall. This personal computer "lives" in a home office and is password protected. It is available only to authorized persons Our data is periodically backed up to a encrypted cloud system: Carbonite.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:
Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me
For purposes of EU data protection law, I, Pam Wheelock, am the data controller of your personal information. If you have any questions or concerns, you may contact me at . Alternately, you may mail me at: handmade [!at] purrfectplay.com
Purrfectplay, 790 Graham Drive, Chesterton, IN 46304 USA