RAZDesignStudios

Due to the nature of the digital download file, no refund or cancellation can be
offered. If there's any problem with the image please contact us for further
assistance. We do want you to be happy with your purchase.

Due to the custom nature of the item we do not accept returns, exchanges or
requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

All orders will be processed in our standard 2-6 business days. If you need it
SOONER you can purchase the Rush Order Fee listing in our shop, and these items will be processed in 1-2 business days. Then choose express shipping in your shipping choices.

RUSH ORDER LINK (get to the front of the line for production):
https://www.etsy.com/your/shops/me/listing-editor/edit/1767474449

RAZ Designs, LLC is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages.

If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police
department.

Prices at the time of purchase are final and reflect the current cost of the item. If a sale or discount is offered after your purchase, we are unable to retroactively apply it or refund the difference. For example, if an item goes on sale at 10% off a week after your order, this discount applies only to new purchases made during the sale period.

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.

Yes, we welcome people from all areas of the world. If you have any issues, please message us, we'd love to help you with your shopping needs!

1. https://help.etsy.com/hc/en-us/articles/115013328108

2. Yes, we offer bulk discounts over 10. Message us, let's chat about it!

We work from 9am to 9pm ET, but if you cannot reach us, please leave a message and we will get back to you as soon as possible. We want to thank you for your business and we will always work to make sure you love your purchases!

In the rare case that occurs, please contact us within 48 hours of receiving your damaged items with photos, so we can replace it.