Items can be returned or exchanged by notifying me within 3 days after receiving the item and promptly shipping the item back to me at your expense within one additional week. Returns/exchanges must be undamaged. After I have received the returned item, I will issue a refund for the full cost of the item, minus original shipping costs, or ship an exchange/different size back to you at my expense. If for any reason your item is defective/unsatisfactory when received, please let me know immediately, and I will do my best to help you (within reason).

For custom orders, there are no refunds or returns. If the item is not as described, please contact me immediately to address a solution.

All that being said, I want you to be happy with your purchase, so if you have a concern with your order, please contact me and I'd be happy to work with you on a solution.

We accept all major credit cards, gift cards, or payments through Paypal.

All items are able to be reserved for a one week period. No down-payment necessary. Message me to reserve an item.

All custom orders are required to make a 50% down deposit, or full payment before order can be processed.

We are located in Oakland, California.

Orders are currently processed for shipping within 1-3 business days. All orders ship via first class USPS mail for US orders, and international regular first class for international orders. If you would like Priority Mail service so your package will arrive more quickly, please choose the Priority Mail upgrade available for the item.

International orders do not automatically including tracking or insurance - if you would like tracking or insurance for an international order, please contact me before ordering to discuss the cost of shipping upgrades (approximately $15-$50 additional based on type and speed of shipping.) You as the recipient are responsible for being knowledgeable about and paying any/all international customs charges for your orders, and being available for delivery. You acknowledge that if you do not pay customs charges or are not available for delivery and the package is returned to Ragavon Designs, you will be refunded for merchandise only if it is returned by the postal service undamaged, and will not be refunded for mailing charges. For all orders, Ragavon Designs is not responsible for packages lost, stolen, or damaged in the mail - please contact me if this is a concern for you and I can give you a quote for adding insurance to your order. By ordering from Ragavon Designs you acknowledge and agree to this policy.

All US orders include tracking (I will email the tracking number to you when it ships). For domestic orders, you are responsible for using your provided USPS tracking info to track your package, and contacting USPS in a timely manner to resolve any problems with your shipment. I will ship to the Etsy address you have listed - if another location is preferred, please let me know when you purchase. Ragavon Designs is not responsible for items that are correctly shipped by the seller to the address that is listed on your order, but that is lost or stolen in delivery to an incorrect or incomplete address provided by the customer. For all orders, Ragavon Designs is not responsible for packages lost, stolen, or damaged in the mail - please contact me if this is a concern for you and I can give you a quote for adding insurance to your order. By ordering from Ragavon Designs, you acknowledge and agree to this policy.

Our shipping delivery times are as followed:

Domestic
First Class: 3-5 Business days
Priority Mail: 1-3 Business days with tracking
Express: Overnight guarantee with tracking

International:
First Class: Varies by location, 2-3 weeks
Priority Mail: 6-10 Business days with tracking
Express: 1-3 Business days with tracking

If you have any questions or requests about shipping, please message me here on Etsy before you order - thank you so much! <3

Feel free to reach out to us regarding custom requests, sizing, and other inquiries of this nature. We are happy to assist you with any questions you may have!

For all custom orders, we require a 50% deposit up front before beginning any request. We will get you a estimated quote and answer all questions prior to the purchase of a custom order.

For all wholesale/consignment inquiries, please contact ragavon [!at] gmail.com.