Crafting Premium Leather Jackets & Custom Designs Since 2018
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Reviews
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Margaret on Apr 12, 2026
2 out of 5 starsI received this item on time but the quality was very poor. Leather part already had scratch on it . Real leather will not scratch that easily. That shows it’s going to wear and tear very easily I will be returning it .
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Melissa on Feb 21, 2026
2 out of 5 starsThe production of this item took a lot longer than expected, once I finally asked about the delay communication was good. The item is very cute, unfortunately it had a very strong odor to it. I have it airing out hoping I can use it eventually.
Ralph responded on Feb 21, 2026
Hi! Thank you so much for your feedback. We're glad to hear you like the item’s design and that our team was able to assist you regarding the delay. We sincerely apologize for the strong odor — this sometimes happens with new items, but airing it out usually helps. We really appreciate your patience and hope you enjoy using it soon!
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Geof on Aug 31, 2026
1 out of 5 starsBeautiful jacket, but the fit is poor. The shoulders are fine but the waist is 8 inches too big. It would fit a pregnant person well. I would have to pay to ship it back to Pakistan and wait weeks for a refund. They offered me a $25 partial refund.
Ralph responded on Sep 3, 2026
We’re sorry the fit did not meet your expectations. The jacket was made according to the standard size selected from our size chart; however, individual body proportions can affect how a garment fits. After discussing the concern, we issued a $25 partial refund as a goodwill gesture. We always appreciate customer feedback and remain committed to providing accurate sizing information and helpful support.
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danielle on Jun 11, 2026
1 out of 5 starsShipping takes forever. I don’t think that is the fault of the seller. However, what I got was not the same print that’s in the picture. I knew it wouldn’t be exact, but I figured it would be similar. It was not. The inside lining is very cheap and feels like paper. Considering how long it took to get is really not worth sending back. But I’m sure that’s what the seller is banking on.
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D on May 9, 2026
5 out of 5 starsThis bag is lovely! It is very well made. No shortcuts at all. I asked for a large zipper pocket on the inside and a single shoulder strap a certain length with certain hardware on the bag for the strap. The seller sent me photos and followed them exactly. Very excellent customer service!! They did a wonderful job! It's a beautiful bag and very worth the extras. I would order from them again!
Ralph responded on May 11, 2026
Thank you so much for your lovely review! 😊 We’re very happy to hear that you loved the bag and the custom details. It was a pleasure making it for you, and your kind words about our customer service truly mean a lot. Thank you again for your support and trust! ❤️
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Manda on Apr 9, 2026
1 out of 5 starsThis bag did not arrive the same size as the advertised picture
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kathryn on Feb 12, 2026
1 out of 5 starsStill have not recd item!
Ralph responded on Feb 21, 2026
Hi! We’re very sorry to hear about the delay with your order. Due to a high workload and production demands, some items have taken longer than expected. We truly appreciate your patience and understanding, and we’re working hard to improve our service for all our customers.
About RalphHide
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Cancellations: accepted
Request a cancellation: within 24 hours of purchase
Privacy policy
More information
Frequently asked questions
Do you ship internationally?
Yes, we proudly offer worldwide shipping .
Delivery times may vary depending on your location, but we always aim to process and dispatch orders as quickly as possible.
Shipping Policy Update
Due to ongoing global shipping challenges, free shipping has been temporarily paused.
At the moment, shipping costs are the responsibility of the customer. As soon as the situation stabilizes, we plan to reinstate free shipping.
For our USA & Canada customers:
Good news — any applicable tariffs will be covered by us, so you won’t need to worry about extra charges.
To ensure a smooth and faster delivery experience, we first ship products to our USA or Canada warehouse. From there, your order is dispatched within 24–48 hours, and your tracking ID will reflect updates from within USA or Canada.
Where are your products made?
All our products are proudly made and shipped from Pakistan, with a strong focus on premium quality, comfort, and long-lasting style.
Note:
At times, your tracking may show updates from locations such as Dubai, USA or other international hubs. This is because we utilize global transit hubs to ensure faster delivery. However, Please be assured that all products are originally shipped from Pakistan.
Will the product look exactly like the photos?
We use professional lighting and high-quality photography to showcase every product as accurately as possible.
Since many of our items are crafted from natural materials, slight variations in color, texture, or thickness may occur. These natural differences make each piece unique and authentic.
Rest assured, we always strive to deliver a product that meets your expectations in both quality and appearance.
Cancellation Policy for Custom Orders
Orders can only be canceled within 24 hours of purchase
Once the order is processed or shipped, it cannot be canceled
As each item is specially crafted, we appreciate your understanding.
Can I request a custom order or bulk purchase?
Absolutely!
If you’re looking for custom colors, sizes, or bulk quantities (for events, gifting, or business purposes), feel free to contact us — we’ll be happy to assist you.
Returns, Exchanges & Refunds
As all our products are made to order or customized, we generally do not offer returns, exchanges, or refunds.
This includes items with custom sizing, designs, styles, or any personalized details created specifically for you.
However, if there is a mistake from our side (such as a wrong item or size issue), we will gladly accept a return or exchange within 7 days of delivery.
Each product is carefully crafted based on individual preferences, ensuring a unique and personalized experience.
Do I have to pay customs or import taxes?
Yes, buyers are responsible for any customs duties, VAT, or import taxes that may apply in their country.
While we ensure timely shipping, we are not responsible for delays caused by customs processes.
If you're unsure about potential charges, we recommend contacting your local customs office before placing your order.
For our USA & Canada customers:
You don’t need to worry about tariffs — any applicable tariffs will be covered by us.
Your order will be shipped via our USA or Canada warehouse, ensuring a smooth and hassle-free delivery right to your doorstep.experience.
Are there any shipping delays?
Due to ongoing global shipping challenges, some delays may occur in delivery times.
While we always do our best to process and ship orders as quickly as possible, certain delays caused by international logistics, transit hubs, or customs are beyond our control.