RaptureTransfer

Preserving Memories and Making New Ones for 30+ Years

| Champaign, Illinois
1,477 Sales | 5 out of 5 stars

Star Seller.

This seller sets a shining example for providing a great customer experience, with a history of 5-star reviews, on-time shipping, and quick replies to any messages they received.

Announcement    25% OFF AL ORDERS OVER $50 THRU DECEMBER 26TH. CAN I STILL GET MY TRANSFERS DONE BY CHRISTMAS? Any order paid for BEFORE Thanksgiving OR we receive your package BEFORE November 30, will always be done BEFORE Christmas- usually much sooner. Orders placed AFTER Thanksgiving and items received BY December 15th, what we guarantee is that you will have Digital Downloads made available no later than Christmas Eve and will appear everyday thereafter until complete. This has worked out great for families as they enjoyed when new videos would drop each day they were together. Customers who want USB copies shipped faster will need to pay for expedited return shipping but Digital Downloads will always be available online sooner.
http://rapturetransfer.com

ABOUT US
When considering who to send your precious memories off to, EXPERIENCE MATTERS. How do you know when you are a leader in what you do? When everyone else starts imitating the way you do things. You will probably notice that a great many services now use words and phrases and offers that look awfully familiar to our listings. We consider it flattery that so many choose to use our words and follow our lead. But for you the customer, we invite you to read our reviews and our history of care. That is one thing that cannot be imitated. We are grateful to have earned the trust of our customers who recognize that good, personalized service is priceless and we continue to thank each of you for trusting us with your memories.

Announcement

Last updated on Nov 30, 2021

25% OFF AL ORDERS OVER $50 THRU DECEMBER 26TH. CAN I STILL GET MY TRANSFERS DONE BY CHRISTMAS? Any order paid for BEFORE Thanksgiving OR we receive your package BEFORE November 30, will always be done BEFORE Christmas- usually much sooner. Orders placed AFTER Thanksgiving and items received BY December 15th, what we guarantee is that you will have Digital Downloads made available no later than Christmas Eve and will appear everyday thereafter until complete. This has worked out great for families as they enjoyed when new videos would drop each day they were together. Customers who want USB copies shipped faster will need to pay for expedited return shipping but Digital Downloads will always be available online sooner.
http://rapturetransfer.com

ABOUT US
When considering who to send your precious memories off to, EXPERIENCE MATTERS. How do you know when you are a leader in what you do? When everyone else starts imitating the way you do things. You will probably notice that a great many services now use words and phrases and offers that look awfully familiar to our listings. We consider it flattery that so many choose to use our words and follow our lead. But for you the customer, we invite you to read our reviews and our history of care. That is one thing that cannot be imitated. We are grateful to have earned the trust of our customers who recognize that good, personalized service is priceless and we continue to thank each of you for trusting us with your memories.

Items

1477 Sales
 
Rapture Transfer

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Rapture Transfer

Reviews

Average item review
5 out of 5 stars
(298)
See reviews that mention:
Quality 36 Shipping 22 Customer service 148

About RaptureTransfer

Sales 1,477
On Etsy since 2018

Shop members

  • Rapture Transfer

    Company

    RaptureTransfer is part of Rapture Interactive Media, a Champaign, Illinois home based private multi media consultancy that creates content for print, radio, television, education, and online. Etsy is our web based outlet for the general public.

Shop policies

More information

Last updated on Aug 12, 2021
Frequently asked questions
Where do I send my material and are they returned?

We are based in Champaign, Illinois and do all of our work, in house. In order to prevent online spamming, look for the our mailing address and shipping instructions in the order confirmation email you receive from Etsy after your purchase. You are responsible for shipping to us. Yes, we handle the standard return shipping of all your material unless you request us not to. Any express shipping, you will need to pay for. Please send your tracking to us as a message here through Etsy and pay close attention to follow the shipping instructions you receive by email.

How long does it take?

Orders of 10 transfers or less receive digital download links within 7 days unless we run across an issue with any of your order. No, orders don’t generally take as long as listed on our pages. We have to compensate for a lot of “what ifs”- including customers who sometimes take weeks to send us their order.

How do Digital Downloads work and in what file format do I receive my videos?

With Digital Downloads we provide you with a private link good for 30 days to download your videos which are provided as individual MP4 files. This format can be played back on all devices including flat screen TVs via USB stick making a DVDs unnecessary. Anyone you share that link with can save them to a device that they choose or can make their own DVDs from the digital files. They are an ideal way to share your videos and store them online or on your own drives so that you never have to get them transferred again even if a DVD gets damaged or lost.

What if my tapes are empty or have very little on them?

We cannot check out your tapes for free to see if they are blank, but we do credit any blank tapes against any overtime tapes. We will also refund you any blank tapes less a $1.99 tape scanning fee if you choose not to have those blanks returned.

What if I have a broken or damaged tape?

If you have a broken tape, you should purchase a Repair Fee for each broken tape in addition to your transfer. Also, please inspect your tapes to make sure they are not packed with dust, dirt, or mold. We cannot process these tapes without charging you extra because they damage our machines and take time to clean. Any tapes requiring surface cleaning or repair in order to transfer will incur a $10 fee per tape which you will have to approve before we attempt to resolve the issue. Tapes damaged by mold or moisture require special handling and can cost anywhere from $25 to $50 to to attempt to salvage with no guarantees of recovery.

How do I place an order?

The answers to your questions and many more can be found by opening any listing and clicking on the words "Learn More About This Item". It literally walks you through everything you need to know about our service and how to place your order.

What is your cancellation/refund policy?

Please read the description part of each listing for cancellation and refund details.

WE ARE OFTEN APPROACHED BY CUSTOMERS WHO ARE CONCERNED ABOUT WHAT MIGHT BE DISCOVERED ON MATERIALS THEY SEND US. HERE IS AN EXAMPLE OF HOW WE GENERALLY REPLY

Client privacy is of utmost importance to the credibility of our service. We generally do not make it a point to view material beyond quality inspection of transfers. There are things we run across, some of which our clients are rather embarrassed about when receiving their downloads and often apologize for things we never even saw. Sometimes people have materials they inherited or other situations they merely forgot over time. Other times they make us aware of things that may appear on a video. All we can say is that life happens and times change. Nobody can judge that. Outside of a blatant crime, exercising any other action regarding your material would be unethical and is beyond what we consider honest service to you.

What about the quality of transfers?

Our Etsy service for basic no frills affordable family budget transfers. That is what the average family who purchases our service wants. It is our strength and our customers are quite happy with the results. They understand that, at our rates, we cannot turn your videos into something they were not to begin with. When you see old videos on TV, someone spent a lot of time and money to enhance them to make them look better by today's standards. A 30+ year old video that was never designed to be blown up on a modern Hi Def TV can only look so good. The image information just isn't there without spending lost of money adding it so you need to be realistic about your expectations. Our stellar reviews are well earned.