Customization can be done on most items. It is either laser engraved or printed with a custom industrial printer onto the item.
-Please submit custom text in the "Text Box"
-Please insure that the information is complete and accurate. If it is not, additional manufacturing time may occur.

*****CUSTOMER SUBMITTED LOGOS/GRAPHICS*****
-Customer logos must be high resolution, black only without gray or color. Black will be etched & white or transparent will not.
-If editing is required for use, we can refer you to a professional graphic design company that charges very minimal fees ($10-$15).
-Customer submitted graphics may take additional manufacturing time if graphics they do not meet the logo requirements.

Wholesale is available for most items. Wholesale orders can also be customized to your specifications with laser etched and color printed logos and text. Please contact us for a quote. We only take these orders on a case to case basis when we have time.

Custom items that are not offered on Etsy can also be made for wholesale orders.

Items that include "Free Shipping" typically ship UPS SurePost or USPS Ground 3-5 days transit but can take up to 8 business days. Shipping upgrades are always an option for customers and are suggested if you need an item in 10 days or less.

We also ship with SpeeDee Delivery, which is very inexpensive in the Mid-West. We can ship 1-70lb packages for about $12-$34. (WI, IL, MN, ND, SD, NE, IA and St. Louis, MO Metro Area)

If an order has shipped the tracking information will be available under your purchases on Etsy.

Proofs are not included with orders but can be purchased separately. Due to being a small shop that makes everything in house and by hand, the decision was made not to offer proofs. This allows us to be able to accommodate most customer's timelines and ship items within a few hours to a few days instead of weeks due to potential communication delays.

To make things easy, we created great graphics that can have the text customized. If something looks "odd" when we're creating a graphic, a screen shot or question is sent to the customer. A customer has 24 hours to respond. If we do not receive a reply, we will proceed with your order assuming approval.

This has lead to very happy customers that receive orders fast!

Manufacturing times are only valid for orders that are submitted complete and accurate based on what a listing offers for personalization.

Customer Logos/Graphics:
-These can take additional manufacturing time.
-Manufacturing time starts once a usable logo or final text is submitted.

Items are Rustic. They will not be perfect just like a barn is not perfect. We are replicating primitive looks with new local lumber. Dimensions are Approximate due to being handmade, but we try to stay within about 1/8"+/-, the width of a sawblade. Please do not buy an item if Rustic is not desired

Please refer to the item details to see the labeled finishes of items.

Wood is Organic & Variations Should be Expected In:
-Finish coloring (Stained or Natural Wood)
-Etching coloring even within a single graphic due to grain in wood
-Knots, Texture(rough to smooth)
-Board length & overhang

Graphics:
Graphics are laser etched or printed with a custom designed commercial printer. Black graphics are printed. Paint nor vinyl is ever used.

Unfortunately, items do sometime get damaged in shipping no matter how hard we try to insure an item's safety. If an item is damaged during shipping please contact ReImagine Brewing within 48 hours of receiving the package. Claims are not accepted after 72 hours of receiving an item. When contacting us please submit 4-8 photos. The photos must show the damage to the exterior cardboard box. A photo of how the item was packaged when you opened up the box (please place the item and original packaging materials back into the package as it originally arrived). Photos of the damaged item outside of the box. After receiving the photos we will submit a claim to the shipping company and work with you to complete a replacement item or shop credit.

The bottle openers are designed to be kept in a drawer, displayed or to attach to walls and cabinets. By request at the time of ordering, longer screws can be sent with your order.

To attach the opener to a solid surface such as a stud in a wall or cabinet all you do is swap the shorter screws holding the opener on for the longer ones.

The optional cap catching magnet is for catching bottle caps and not designed to attach to metal surfaces. Refrigerators today are prone to being scratched by magnets.

Incorrect Address Submitted:
-Re-purchase the item ASAP with the correct shipping address.
**This allows us to see a multi order alert**
-Submit a cancellation request for the first order with the order number indicated.
-A cancellation will not occur until the new order is submitted. Due to how quickly we work we do not offer cancellations without re-orders. If a new order is not placed within 1 hour you do risk the item being shipped to the original address since we might have already shipped it.
-Thank you for understanding how hard we work to get your order to you quickly.

Returned Package:
If a package is returned due to being "undeliverable as addressed" or "unclaimed" it is the buyer's responsibility for the re-shipping costs.

Gift Wrap:
CURRENTLY NOT AVAILABLE. When available, it is a rustic burlap bag with tie. Bags can be upgraded with custom graphics. Unfortunately, due to the nature of our items they cannot be gift wrapped together unless one fits inside of another. Burlap is made of jute and will have that natural jute scent. Burlap is also biodegradable! Qty 1 purchased=1 item gift wrapped, 1 bag.

Packaging:
Typically, new cardboard boxes are used, and sometimes cut to fit your items. Foam, packaging peanuts, news paper and packaging paper are also used. We use minimal unconventional but very effective packaging materials and have a 0.1% damage rate. Bubble wrap is rarely used because it pops.