Real Life Made Simple Privacy Policy
Last updated 15 August 2023.

This Privacy Policy describes how and when Real Life Made Simple (“I”, “me”, “my”) collects, uses, and shares information when you purchase an item from Real Life Made Simple (https://www.etsy.com/shop/RealLifeMadeSimple?ref=profile_header), contact me, or otherwise use my services through Etsy.com or its related sites and services.

You agree that by purchasing an item from Real Life Made Simple or otherwise interacting with Real Life Made Simple , you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave Real Life Made Simple immediately.

I may change this Privacy Policy from time to time. If I make changes, I will notify you by revising the date at the top of the page.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy or through Real Life Made Simple . You can reference the Etsy Privacy Policy to learn more about Etsy’s privacy practices.

Additionally, I will make every reasonable effort to inform you when I interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.

Information I Collect

To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information from time to time if you contact me directly.

Why I Need Your Information and How I Use It

I collect, use and share your information in several legally-permissible ways, including:

  - As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide you with customer support;

  - If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and

  - As necessary for my own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and enhancing my services; (b) Compliance with the Etsy Seller Policy and Etsy Terms of Use; and (c) use of your e-mail address for remarketing on Facebook, Google or similar.

Information Sharing and Disclosure

Protecting my customers’ personal information is crucially important to my business and something I take very seriously. For these reasons, I share your personal information only for very limited reasons and in limited circumstances, as follows:

  - With Etsy. I share your information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use;

  - With Third-Party Service Providers. I engage the following trusted third parties to perform functions and provider services to my shop:

Google Analytics, which helps me understand how visitors browse Real Life Made Simple . You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.


  I share you personal information with these third parties, but only to the extent necessary to perform these services;

  - In the Event of a Business Transfer. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

  - In Compliance with Laws. I may collect, use, retain, and share your information if I have a good faith belief that doing so is reasonably necessary to: (a) respond to legal process or to government requests; (b) perform legal obligations to which I am bound by agreements; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

How Long I Store Your Information

I retain your personal information only for as long as necessary to provide you with my services and as otherwise described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce or perform under my agreements. I generally keep your data for the following time period: five (5) years.

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction has. If I am required to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. Your rights are as follows:

  - Right to Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

  - Right to Change, Restrict, or Delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (such as where I am required to store information for legal reasons) I will generally delete your personal information upon your request.

  - Right to Object. You can object to (a) my processing of some of your information based on my legitimate interests and (b) receiving marketing messages from me. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue storing and using your information or if it is needed for legal reasons.

  - Right to Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

You may reach me with any concerns relating to privacy at info@reallifemadesimple.com.

For purposes of EU data protection law, I, Linda Isom, am the data controller of your personal information. If you have any questions or concerns, you may contact me at info@reallifemadesimple.com.

FREQUENTLY ASKED QUESTIONS:

Do you accept returns, exchanges or alterations after delivery?
Due to the custom nature of the item we do not accept returns, exchanges or requests for
alterations after delivery. We ask that you communicate any specific requests through our
message conversation during the order process. We only know about a preference or request if
you specify it in your message. We will always do our best to accommodate your requests!

Do you send photos before you ship items?
Due to the high volume of orders that we create and ship every day we are unable to send
photos or create mock-ups before production and shipment. We do have a photo proof package
listing for purchase if you are interested. We also sometimes share sneak peeks of customer
items on our Instagram @reallifemadesimple

How do I make sure you match my color theme exactly?
The best way to make sure that your colors are matched as closely as possible is to send a)
photos or b) links to items or colors that you're trying to match. You can send photo attachments
or insert links in our message conversation both before and after you place an order.

Do you offer refunds under any circumstances?
There are no refunds since every item is custom. If an item breaks in shipment we have insured
its value up to $100 and you can submit the claim to USPS online to have that insurance
amount sent to you as a check in the mail. If you would like more than $100 of insurance please
let us know at the time of purchase. Note that when submitting an insurance claim **You MUST
have photos of the item and the box/packaging and you must retain the box/packaging to take
to the post office if proof of damage is required. Shipping insurance MAY also require that the
customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.

Do you offer rush production?
All orders will be processed in our standard 3-10 business days. If you need it SOONER you
can purchase the Rush Order Fee listing in our shop, and these items will be processed in 2
business days.

What if my package is delayed/lost in transit or stolen?
"REAL LIFE MADE SIMPLE" is not liable for packages that are delayed in transit, lost by the shipping
carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over
to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping
carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the
GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with
your local police department.

If a sale starts after I place my order will you refund the difference?
The price paid is the price of the item at the time of your order. For example, if the item is in a
10% off sale a week after you order we do not go back and refund all previous customers that
10% off amount.

What if my item is returned to the sender/seller after it's shipped?
If a customer's order is returned to the sender/seller for ANY reason the customer is responsible
for paying for re-shipment.

What are the care instructions for this item?
For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean,
and do not iron directly on the design. What are the sizing details? What if it doesn't fit after I try
it on? A detailed size chart is available in all listings. It is the buyer's responsibility to select the
correct size.

What is a mockup file?
A mockup file is a digital image file that you can edit by using computer software such as
Photoshop, Canva, Design Space and other photo editing softwares. Our Mockup files are Flat
JPG files and will not have any of our watermark or design on the actual images you'll receive
so you can easily just add your own designs on it.


What are the sizing details? What if it doesn't
fit after I try it on? A detailed size chart is available in all listings. It is the buyer's responsibility to
select the correct size.

For Digital Download Products - Do you accept return or cancellation?
Due to the nature of the digital download file, no refund or cancellation can be offered. If there's
any problem with the image please contact us for further assistance.

Do I need to have a Canva Account?
Yes, you will need to signup with Canva to be able to access & edit templates that are
purchased. You can sign up for Free or Pro.

What if I don't respond to my photo proof?
If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and
then make the order and ship it. We need to adhere to shop deadlines and can not hold orders
beyond a certain date. My order did not reach me on time.


Can I return it?
Sometimes there are delays in transit times across all of our shipping carriers, and these will increase in the holiday
season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking
provides an estimated delivery date. We have had cases where a shipment is significantly
delayed and shows as unscanned even if it was shipped. You will definitely get your shipment,
but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did
not reach on time. If your order did not reach on time, please contact us and the shipping
carrier. We try our best to work with you but don't control shipping. Please understand, NO
returns are accepted for shipping delays.