ReliableSprout

Due to the custom nature of the item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Due to the high volume of orders that we create and ship every day we are unable to send photos or create mock-ups before production and shipment. We do sometimes share sneak peeks of customer items on our Instagram @reliablesprout.

The best way to make sure that your colors are matched as closely as possible is to send a) photos or b) links to items or colors that you're trying to match. You can send photo attachments or insert links in our message conversation both before and after you place an order.

There are no refunds since every item is custom. If an item breaks in shipment, we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance, please let us know at the time of purchase. Note that when submitting an insurance claim **You MUST have photos of the item and the
box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for disposal and obtain proof of disposal. **Note that any damage must be reported to our shop within 48 hours of the package arriving.

Yes! Standard processing for all orders is 3-10 business days, but we do offer Fast (7-10 day), Expedited (3-5 day), and Rush (1-2 day) processing if you need your order sooner. See listings for specific processing adjustments.

Reliable Sprout is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen - all circumstances which are beyond our control. Once we hand your item over to the shipping carrier, it is their responsibility to deliver the item - please contact the shipping carrier directly regarding delays or lost packages.

If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

If a customer's order is returned to the sender/seller for ANY reason, the customer is responsible for paying for re-shipment.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order, we do not go back and refund all previous customers that 10% off amount.

For clothing items, please wash items inside out in cold water; do not bleach; do not dry clean; do not iron directly on the design.

A detailed size chart is available in all listings. It is the buyer's responsibility to select the correct size.

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with the image please contact us for further assistance.

📬 𝐊𝐢𝐧𝐝𝐥𝐲 𝐧𝐨𝐭𝐞 𝐭𝐡𝐚𝐭 𝐰𝐞 𝐃𝐎 𝐍𝐎𝐓 𝐠𝐮𝐚𝐫𝐚𝐧𝐭𝐞𝐞 𝐃𝐄𝐋𝐈𝐕𝐄𝐑𝐘 𝐝𝐚𝐭𝐞𝐬 - 𝐨𝐧𝐥𝐲 𝐒𝐇𝐈𝐏 𝐝𝐚𝐭𝐞𝐬.