Robert M Goods Privacy Policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from Robert M Goods, contact me, or otherwise use my services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy, Printify, payment processors, shipping carriers, or other third-party services you may access through Etsy.
Information I Collect
To fulfill your order, you may provide certain information to Etsy which Etsy then makes available to me. This may include your name, email address, postal address, payment-related information, and details about the product you ordered.
For personalized or custom products, you may also choose to provide additional information such as a name, date, wording, photograph, or other personalization details necessary to create your product.
Etsy’s sample policy identifies this type of order and contact information as the core personal information generally needed by sellers to fulfill purchases.
Why I Need Your Information and How I Use It
I collect, use, and share your personal information only where I have a legitimate reason to do so, including:
To fulfill your order, provide customer support, process replacements or refunds, and resolve disputes.
To create personalized or custom products you have requested.
To comply with Etsy’s Seller Policy, Terms of Use, and other Etsy requirements.
To comply with legal, tax, accounting, or regulatory obligations.
To protect against fraud, misuse, security issues, or other unlawful activity.
To improve my products, services, and customer experience where doing so does not override your privacy rights.
To send marketing communications only where you have expressly agreed to receive them.
Etsy’s guidance specifically notes that sellers should obtain affirmative consent before using a buyer’s email address for marketing and should honor requests to stop receiving those messages.
Information Sharing and Disclosure
I share customer information only when reasonably necessary to operate Robert M Goods, fulfill orders, comply with Etsy requirements, or satisfy legal obligations.
This may include:
Etsy. I share information with Etsy as necessary to provide my services and comply with Etsy’s Seller Policy and Terms of Use.
Production and fulfillment providers. Robert M Goods uses third-party print-on-demand and fulfillment providers, including Printify and its participating print providers. Information such as your name, shipping address, and order details may be shared with these providers only to the extent necessary to manufacture, fulfill, and ship your order.
Shipping and delivery providers. Your shipping information may be provided to postal services and delivery companies so your order can be delivered.
Payment services. Payment information is generally processed through Etsy and its payment providers. I do not independently receive or store your full payment-card information.
Business transfers. If Robert M Goods is sold, merged, reorganized, or transferred, customer information may be included in that transaction where permitted by law.
Legal compliance. I may collect, retain, use, or disclose information when reasonably necessary to comply with law, respond to lawful government requests, enforce agreements, investigate fraud or security problems, or protect the rights and safety of Robert M Goods, customers, or others.
Etsy’s sample specifically recommends disclosing Etsy, service providers, potential business transfers, and disclosures necessary for legal compliance.
Data Retention
I retain personal information only for as long as reasonably necessary to provide my services, fulfill orders, resolve disputes, maintain appropriate business records, and comply with legal, tax, and regulatory requirements.
I generally retain necessary transaction records for approximately 4 years, unless a longer or shorter period is required or permitted by law.
Etsy’s example uses four years as a sample retention period while emphasizing that personal information should not be kept longer than necessary.
Transfers of Personal Information
Robert M Goods is based in the United States. Some of the third-party services used to operate the business may process or store information in the United States or other countries.
As a result, personal information may be transferred to jurisdictions with privacy and data-protection laws that differ from those in your country. Where required by applicable law, such transfers will be made using appropriate legal safeguards.
Your Rights
Depending on where you live, you may have certain rights regarding your personal information.
These may include the right to:
Request access to the personal information I hold about you.
Request correction of inaccurate information.
Request that I restrict certain uses of your information.
Request deletion of your information, except where I am required to retain it for legal, tax, security, or other legitimate purposes.
Object to certain uses of your information.
Withdraw consent to marketing communications at any time.
Lodge a complaint with the appropriate privacy or data-protection authority where applicable.
Etsy’s sample highlights access, correction/restriction/deletion, objection to certain processing, opting out of marketing, and the ability of eligible EU residents to complain to a local data-protection authority.
Personalized Products
If you provide names, photographs, text, dates, or other personal information for the purpose of creating a customized product, I will use that information only as reasonably necessary to create, fulfill, support, or resolve issues concerning your order, unless you separately give permission for another use.
Marketing Communications
Purchasing from Robert M Goods does not automatically subscribe you to promotional emails or marketing communications.
I will only send marketing messages where you have provided appropriate consent, and you may withdraw that consent at any time.
This is particularly important because Etsy states that obtaining a buyer’s email address for order fulfillment does not by itself give a seller permission to use that address for promotional messages.
How to Contact Me
For purposes of applicable data-protection law, Robert M Goods is the data controller of the personal information associated with purchases made through this shop.
If you have questions, concerns, or requests regarding your personal information, you may contact me through Etsy Messages or by email at:
info@robertmdesigns.com
You can also contact Robert M Goods through:
RobertMGoods.com
