RoboSapienStudio

Privacy Policy – Robo Sapien Studio

This Privacy Policy describes how Robo Sapien Studio (“we”, “us”, or “our”) collects, uses, and shares information when you purchase from our Etsy shop.

Robo Sapien Studio is operated from London, United Kingdom.

1. Information We Receive

When you place an order through Etsy, we receive certain information from Etsy to fulfil your order, including:

• Your name
• Email address
• Postal address
• Order details

We do not receive your payment details. All payments are processed securely by Etsy.

We do not collect additional personal data outside of Etsy unless you contact us directly.

2. Why We Use Your Information

We use your information only to:

• Fulfil and ship your order
• Provide customer support
• Comply with legal and tax obligations
• Resolve disputes

We do not use your information for unsolicited marketing.

3. Legal Basis for Processing (UK GDPR & EU GDPR)

Under UK GDPR and EU GDPR, we process your personal data on the following lawful bases:

• Contractual necessity — to fulfil your order
• Legal obligation — to comply with tax and accounting requirements
• Legitimate interests — to provide customer service and maintain business records

4. Data Retention

We retain order information only for as long as necessary to:

• Comply with UK tax and accounting laws (typically 6 years)
• Resolve disputes
• Meet legal obligations

After this period, data is securely deleted.

5. Data Sharing

We share personal information only when necessary to:

• Fulfil your order (e.g., with print-on-demand partners such as Printful)
• Comply with legal obligations
• Use Etsy’s services

Our print partners process data only to fulfil your order.

We do not sell or rent your personal information.

6. International Transfers

If you are located outside the UK, your information may be transferred to and processed in the UK or the United States via Etsy and our fulfilment partners.

We rely on Etsy’s compliance mechanisms and standard contractual safeguards for international data transfers.

7. Your Rights (UK & EU Customers)

If you reside in the UK or EU, you have the right to:

• Access your personal data
• Request correction
• Request deletion (where legally permitted)
• Object to processing
• Lodge a complaint with your local data protection authority

To exercise these rights, contact us via Etsy Messages.

8. Contact Information

For purposes of UK and EU data protection law, Robo Sapien Studio is the data controller of your personal information received via Etsy.

If you have any questions, please contact us via Etsy Messages.