Former costumer, professor, freelancer, admin, now aspiring campesina.
All items
Shop policies
All items are individually handmade, using quality materials. All products are made in Spain, with my own little hands. I make a special effort to patronize local businesses.
Returns & exchanges
Payment
You can choose the PayPal Option during checkout. After you submit your order click the "Pay Now" button. On the right hand side of the next page you will see 2 options, the 2nd one is to pay using a Credit or Debit Card WITHOUT having to sign up for a PayPal account.
Orders will not ship until payment has cleared. If payment is not received within 7 days, the order will be canceled and the item re-listed. If you are having any issues with PayPal, please do not hesitate to contact me and I will assist you in anyway that I can.
Shipping
I ship through priority mail with the Spanish postal service. I will provide you with a tracking number so that you can check on the package location.
Please be sure to indicate the correct address for shipping your purchase. I will always ship to your ETSY ADDRESS unless specified otherwise. For any other details about shipment please convo me. Be advised that if you give a bad address and your parcel is returned, there will be additional postal charges to re-send.
If your order is a gift going directly to the recipient, I can include a personal message card from you for no extra charge. If you would like this service, please let me know what you would like the note to say (to fit on a postcard) in the "Note to Romanesca" during checkout.
Romanesca is located in Madrid, Spain, in Europe.
- Domestic shipping within Spain normally takes 2-3 working days.
- Packages shipped to Europe normally take 5-8 working days.
- Shipping to the USA has been experiencing some delays due to American customs legislation. Packages normally take around 2 weeks to arrive, however some have been delayed as long as 10 weeks. This does not happen often, but it can happen.
- Shipping to the rest of the world takes approximately 1-2 weeks, although customs can occasionally delay packages further.
If you are outside the EU, please note that the buyer is responsible for all additional customs charges.
Additional policies and FAQs
If you have any questions or problems with your order please contact me, and I will be delighted to assist in any way I can.