RoseyBearBoutique

I accept payments via PayPal and major credit cards. I also accept Etsy gift cards.

Payment for your order must be completed before your order can be processed and your bows are made. All items are made to order and therefore require some additional time before shipping. Payment delays will cause delays in production of your hair bow(s).

RoseyBow® hair accessories are made to your specifications, right down to the type of mounting. I don't stock pre-made hair bows in every variation, but will make your bow just the way you want it! Since my bows are made to order, your bow order will ship in 4-6 business days from the time your payment has cleared. More lead time may be required during busy times.

If you need your RoseyBow® by a specific date, please let me know. I will do everything I can to meet your date, but please understand that it may not be possible, depending on how many other bows are ahead of yours. Please allow enough time for item creation AND delivery.

Please know that I will do everything in my power to get your bows made and out to you as quickly as possible, but I need the time to do everything that goes in to providing you with excellent customer service (answering your calls and e-mails, helping you with your customization decisions) and a quality product (designing, making, packaging and shipping your order). You would be surprised at how long it takes!

Your RoseyBow® will be made with love and pride. Your bow(s) will be packed with care and shipped in a BOX to ensure that your RoseyBow arrives to you in the best possible condition.

Orders are shipped via the US Postal Service, which means that your RoseyBow® order will arrive with your regular mail delivery. I use the USPS Delivery Confirmation™ service and provide you with a tracking number so that you can track your package.

Please note that for standard shipping and Priority Mail, the US Post Office provides delivery ESTIMATES only since this is not a guaranteed service. If you wish, I will be happy to get you a quote for a guaranteed delivery service. The cost varies, but generally starts at $25 and runs as much as $50 or more, depending on the service.

INCOMPLETE ORDERS:
One of the best things about RoseyBow products is that I will make them to YOUR specifications! I ask that you provide the details for any options available for the bow(s) you purchase. These details may include color, size, center style and hair bow clip style.

If all of the details are not provided at the time of order, I will contact you right away to get more information from you. Once I hear back from you, I can begin making your hair bows. This does take additional time and takes me away from making everyone's orders.

Unfortunately, I cannot make your hair bows without knowing your choices for the options. If I do not receive all of the requested information within 10 days, your order will be cancelled and your payment refunded.

HANDMADE ITEMS:
All items in my shop are individually hand crafted and made to order. I do my best to provide the most representative photos and descriptions of the hair bows and any of the options that I offer. Due to the nature of handmade goods, slight variations are to be expected from one item to the next.

COLOR MATCHING:
I cannot guarantee that my ribbon colors will match outfits, fabrics, other accessories, etc. If you are trying to match an item, please contact me ahead of time to arrange the exchange of samples. You may send me a sample of the article you are trying to match, or I can send you a few swatches of colors that may match and you can select a color from those. I will not reimburse for shipping samples to me or returning them to you, if necessary. I will charge a nominal shipping charge to send swatches to you, which must be paid up front as a separate order. If you do not wish to exchange samples, I will do my best to select the color based on the information that you provide or the color you select at checkout.

DYE LOTS:
As with any fabrics, most of my ribbons are produced in dye lots. This can result in slight variations in color from one batch to the next. If your order contains multiple hair bows from the same ribbon fabric and color, they will be made from the same dye lot. If this is not possible, I will contact you immediately.

LARGE / CUSTOM ORDERS:
Large or custom orders will take additional time in production. Please contact me to discuss estimated shipping dates for your custom order. Additional time may also be needed for me to order additional materials to fill your order. Please leave enough time before your event.

*** Please note that there may be an additional charge for my design time if there is a significant amount of time required to discuss and agree upon the details of your custom order.

ADDITIONAL NOTE ON CUSTOM ORDERS:
The items in my shop are samples of my designs, but I am always open to customizing any items I make. I will ALWAYS create your custom item based on the information you provide and with the SAME care and quality as my other items.

If you grant me artistic license by telling me to 'use my judgement', 'do what I think is best', etc. I will make every effort to understand your likes and dislikes and create based on the information you give me. I will never ship an item that is not up to my standards for beauty and craftsmanship.

Because custom orders are made uniquely for you, they are not returnable or exchangeable.

SPECIAL EVENT DATES:
I know how important your special event is and I won't risk it! If you need your RoseyBow® by a specific date, please let me know and I will make every effort to meet that date. If I don't think I can meet it, I will let you know upfront!