RusticIndustrialMI

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Items that cannot be returned:
Custom orders*
Any damage to the piece 7 days after delivery is not our responsibility, however we will be willing to help with a solution.


POLICY:
All refunds and exchanges are based on a case by case basis. Reading the item's description is the responsibility of the buyer. If you have questions or don’t see a detail in the description, please reach out for clarification. Any changes made to the original design makes this piece custom and you forfeit your opportunity to return the piece.

Returns: Working with wood potentially will cause slight variations in the exact color and “character” of the wood. Knots, small holes and dents will vary piece to piece. If you believe the item to be subpar and does not fit your expectations and you are able to prove through pictures, a full refund of the purchase price will be given once the item is received back to our location. The shipping cost back to use is the responsibility of the buyer. All returns must be within 14 days of delivery.

Exchanges: If you would like to exchange your piece for a different size or color, the purchasing party is responsible for paying for and shipping the original item back and to pay for shipping costs of the new item. We will gladly share our experience and advice on the cheapest way to ship the item. All exchanges must be within 14 days of delivery.

Damage: If the item is received damaged or you feel it is damaged you must take pictures and send them to us. If you are unable to send pictures we will not be able to help with a solution. All damage is reviewed and a solution is case by case. We may need pictures of the original package in order to file a claim with the carrier so please keep the original packaging if you have any concerns.


*Definition of custom order: Any changes made to a piece from the original design that is not specified as a drop down or color option in our standard stain sample. This includes but is not limited to dimension changes, additions or subtractions of any design element.