SpruceandHemlockco

SHIPPING INFO:

Orders placed will be shipped out 3-5 business days after being paid for. Custom orders may take longer. All items are shipped from the US and shipped USPS. Processing time does not include ship time. If you need the order rushed please contact me PRIOR to placing the order to be sure that we am able to meet your request.

*Please be advised that the only thing we can guarantee is the shipping date. We promise that your item will be shipped out in time to arrive. Unfortunately we cannot GUARANTEE arrival dates as this is out of our hands once the USPS has accepted the package into their system.

UNITED STATES ORDERS: Shipping Options
USPS First Class Mail, 2-5 Days
USPS Priority Mail, 1-3 Days (RECOMMENDED)
USPS Priority Mail Express, 1-2 Days
USPS Parcel Select, 2-9 Days
USPS Medial Mail, 2-8 Days

INTERNATIONAL ORDERS:
BUYER BEWARE-First Class International Mail arrival time varies based on your location. Items can take anywhere from 4-6 weeks to arrive. We do not recommend this service.
There is no tracking. Items shipped with this service will be the responsibility of the customer to contact the Post office regarding tracking.

CUSTOMS FEES: We are obligated to mark all items as merchandise. International shipments may be charged import fees/handling fees. The shipping charge paid to
Spruce & Hemlock Co. ONLY covers our cost to ship the package to your country. CUSTOMERS are responsible for ALL additional import,customs and handling fees assessed by their country and are advised to research the costs prior to shipment/Purchase.

We have a 100% satisfaction guarantee. If you are not happy with your item for any reason, simply return it to us within 7 days for a refund (shipping excluded). Custom orders are excluded from this offer for a full refund unless there is a problem with the item.