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Barbara on Aug 12, 2026
5 out of 5 starsCustomer service eventually handled my issue with my order, but not until I vented about my problems in the past and I decided to delete the app .
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Kendall on Aug 8, 2026
5 out of 5 starsmy experience was quick, easy to navigate,and very advocative. thanks
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Cancellations: accepted
Request a cancellation: within 2 days of purchase
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Frequently asked questions
COLOR DISCLAIMER
Due to variation in monitor settings, your screen may display colors with intense saturation, but item's colors may not be as saturated in person.
Colors of graphics are matched as close as possible to unique sneaker colors, when a direct match cannot be achieved, we use the closest complimentary colors.
Fabric colors represented on computer monitors may vary due to variations in computer screens, resolution, color, tone or any other display settings.
WHY IS MY ORDER STILL IN "PRE-TRANSIT"?
Tracking numbers are sent to your email as soon as your order's label is printed. This means that the shipping process has begun and your tracking number will update as soon as USPS/UPS scans your order in. This does not mean your order is lost, it is not uncommon for an order to remain in pre-shipment for multiple days. Please only contact us about this if your order has surpassed the estimated time for shipment.
MY ORDER WAS DELIVERED, BUT I HAVE NOT RECEIVED IT, WHAT SHOULD I DO?
USPS/UPS is responsible for the delivery of the package. In the event you are unable to locate the package posted “in-transit” or “delivered” we recommend contacting your local post office or UPS store.
SHIPPING ADDRESS ISSUES
SARJOONY WILL NOT BE HELD LIABLE for any shipping address discrepancies which includes lost, stolen, misplaced, or incorrectly delivered shipments.
It is the customer's responsibility to provide the correct information before submitting their order. If the shipping or product information provided is incorrect or incorrectly entered at the time of purchase we may not able to make any changes.
DELIVERY FAILED
If your order is returned to our facility by USPS/UPS due to any address discrepancies you will be completely refunded
IF GRANTED A REFUND, WHERE WILL THE FUNDS GO?
Refunds are processed back to the original form of payment. If you no longer have the original payment method you will be responsible to reach out to your financial institution.
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