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Reviews
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Shandra on Jul 31, 2026
5 out of 5 starsThis seller is such a sweetheart!!! They went above and beyond, putting my gift message to my boyfriend *inside* the box for me, without asking. Such a cool idea. I had it shipped to my boyfriend in another state, so I haven't gotten to test it out myself, but it arrived FASTER from JAPAN than most items I order from etsy that are in the same state as me 😂. 5 stars all around. 💗💗💗💗💗
Kemmy responded on Aug 1, 2026
Thank you so much for this incredibly sweet review, and 5 stars means the world to us! 💗 We can always prepare a gift message card upon request, but this time we wanted to add a little extra surprise by placing your message inside the box itself — so glad it turned out to be a special touch for your boyfriend! We now offer this as a free option, so feel free to request it anytime (and let other shoppers know too!). We're also so happy it arrived quickly. Most of our items ship from Japan within 1-2 days of the order date, but we were genuinely surprised to hear it beat a delivery from within your own state — that made our day! Thank you again, and we hope to see you in our shop anytime! 🙏
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Bui on Jul 21, 2026
5 out of 5 starsI purchased this Himitsu puzzle box as a unique way to present a small wedding gift for my friends, and it was an absolute hit! They were completely blown away and kept saying it was one of the most brilliant and memorable gifts they'd ever received. Even after opening it, they couldn't stop talking about the beautiful puzzle box itself. The craftsmanship is impeccable, with a flawless finish and stunning pattern. It looks exactly like the photos, and you can really tell how much care has gone into making it. Kemmy was also fantastic to deal with—very helpful, friendly, and incredibly prompt with replies to my questions. If you're looking for a unique gift or presentation box that will genuinely impress someone, get this!
Kemmy responded on Jul 23, 2026
Opportunities like this — hearing directly how a piece is experienced once it reaches someone — don't come along often for me, and I'm truly grateful you shared it. Learning that this puzzle box became such a meaningful anniversary gift for your friends, and that they kept talking about the craftsmanship even after opening it, made me genuinely happy. Our products may not be 100% perfect, but each one carries real warmth and delicate craftsmanship. This unique wooden puzzle box may well carry on a tradition shaped over many years — built not just by technique, but by the passion of the craftsmen who've kept it alive. And that tradition has been passed down with the support of everyone who has chosen to bring one home, including you. Thank you again for this opportunity.
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Beverly on Jun 18, 2026
5 out of 5 starsArrived earlier than expected. Beautiful craftsmanship. It was packaged in such a lovely way. Very thrilled!
Kemmy responded on Jun 19, 2026
Thank you so much for your wonderful feedback. I am very happy to hear that your order arrived earlier than expected and that you are pleased with the beautiful craftsmanship. Your kind words truly mean a lot to me. I sincerely appreciate your support and look forward to serving you again in the future.
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Laetitia on Jun 13, 2026
5 out of 5 starsthe box was amazing and the packaging prepared for my friend make it the perfect birthday gift ! thanks a lot
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Digri on May 26, 2026
5 out of 5 starsThe box is well crafted and very beautiful. The package arrived pretty quickly.
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Jordan on May 19, 2026
5 out of 5 starsA lovely little box that made a wonderful gift. The packaging was also very well done. Great communication from the seller to update me on the item status. Overall I am very happy.
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K on Apr 22, 2026
5 out of 5 starsI ordered two small Hakone puzzle boxes. They arrived today and I could not be more thrilled! They came with instructions on how to solve the puzzle, and they were also beautifully gift wrapped. Thank you so much! I can't wait to give them to my parents!
About MikageWorks
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Cancellations: accepted
Request a cancellation: within 3 hours of purchase
More information
Frequently asked questions
The puzzle box does not open even when I follow the correct steps. What should I do?
Because the box is made of natural wood, changes in humidity or dryness can sometimes cause the mechanism to become completely stuck and not move at all. If this happens, gently warm the box with a hair dryer for a short moment. The wood will relax slightly, and the mechanism should start working normally again.
I was able to move the puzzle box at first, but now I can’t proceed to the next step. What should I do?
If you have already opened the box once and removed the panel, and you now find that you cannot move on to the next step while putting it back together, one likely cause is that the removable panel was reinserted in the wrong direction. The left and right edges on the back of the panel are different, so it needs to be aligned correctly. (The correct orientation is shown in the guide sheet included with the product.)
Please remove the panel again and restart the steps from that point.
I’m not sure which puzzle box step count to choose. What do you recommend?
For customers who are new to puzzle boxes, I recommend choosing a box with a smaller number of steps, typically between a few steps and around 12 steps. These are easier to learn and can be enjoyed after repeating the movements a few times.
Boxes with 21 steps or more are generally suited for puzzle enthusiasts, collectors, or those looking for a more challenging experience.
Is there any risk of failure when working with silver clay?
Silver clay can vary in quality depending on the manufacturer, and even when following the same steps, it may occasionally crack or break during the process. However, most issues can be repaired. By adding water to silver clay powder to create a paste, you can reconnect the fired silver pieces and fire them again to fix the problem.
Do you offer any product warranty for silver clay?
Silver clay cannot be covered by a product warranty once the package has been opened and the material has been used. Because silver clay changes during the crafting process, I am unable to offer refunds or replacements regardless of whether the finished piece turns out as expected or not. Thank you for your understanding.
What is silver clay made of?
Silver clay is made from a blend of recycled silver powder, a binder, and water. During firing, the binder and water burn away, leaving behind solid fine silver.
The tracking information has not updated since shipment. Is my package lost?
Rest assured — your package is still in transit. Tracking updates for international shipments can have a delay, and it may take up to about 10 days for the next update after the parcel leaves Japan. Once it arrives in your country, it will go through customs inspection and then be delivered by the local postal service. Thank you for waiting a little longer.
Which shipping carrier will deliver my package?
It is via your national postal service.
If you upgrade to express shipping, it will be handled by FedEx.
How long does delivery usually take?
Delivery times vary by country
Handling time: Approximately 1–3 days
Standard shipping: 10 days to 3 weeks
Express shipping: Approximately 1 week to 10 days
When using national postal services, delivery times may fluctuate, and the arrival date depends on the processing status in each country.
Can I upgrade my shipping to express?
Yes, it is possible. You can upgrade to express shipping at checkout.
Alternatively, you can also message me after placing your order and pay the additional fee via PayPal or Wise for FedEx express delivery (arrives in approximately one week).