SUBSTITUTEstudio

♥️ PLEASE READ THIS BEFORE BUYING !!!

We apply the following policies in order to guarantee the best service for our customers:



• For a fast and the best service we strongly advice customers to CONTACT US BEFORE BUYING to arrange a preferred shipping option, an immediate processing of the payment and a quick dispatch.



• Due to worldwide scams with spoof paying apps and spoof internet banking sites, for confirmation of your payment being completed via Etsy Payments we a can’t rely on your screenshots of a payment confirmation shown by these apps and websites. We only rely on the official payment confirmation we receive.



• Listings will standard be reserved for maximum of 3 days, unless agreed otherwise in advance with the customer. If a reserved listing is not paid after 3 days, the reservation will be lifted.



• All sales are final, regardless the payment method used. No returns or exchanges are accepted nor refunds submitted. Please refer to our Refund Policy.



• We can’t cancel a purchase and refund a payment as Etsy immediately transfers the payment to our bank account and this incurs transaction commissions that are not reimbursed to us after a refund. Any costs we incur are not business-deductible.



• We are neither liable nor responsible for any problems and inconveniences (delay etc.) due to your choice of payment system.



• We try to keep our prices as affordable as possible for our customers.
Our sales prices are based on a combination of the original price an item was purchased for, the increase of value due to age, rarity, uniqueness, art value etc., the unfortunately rapidly increasing seller fees we have to pay to Etsy, and exchange rates as the result of Etsy Payments being converted to Euros before deposited on our national bank account, plus a little profit for ourselves as our time and energy, power for our camera and computer, and our internet subscription are not free of charge.



• Etsy is urging sellers to lower shipping costs or even offer free shipping in order to attract customers and meanwhile include the (inevitable) shipping costs in the sales price. They inform sellers that items with low or free shipping end up higher in the Etsy search results. 
However, hiding shipping costs in sales prices is prohibited by Dutch Law.
Moreover, we believe this is deception of customers and we prefer transparency. 



• Customers are responsible for customs fees charged by their national Customs. These fees are not included in the sales and shipping price.
Please contact your local Customs office for more information on the fees.
Any customs fees charged by buyer’s national Customs can not be refunded or compensated by the seller.
For a customs refund buyers need to contact their local Customs office.



• Customers are responsible for VAT/sales tax payment if charged by their home country/state, either via Etsy or upon arrival of the parcel in the country of destination.
Any VAT charged by buyer’s home country/state can’t be refunded or compensated by the seller.
For a VAT refund buyers need to contact their responsible national/state authorities.
 
• According to Dutch tax laws and regulations, we are not a company/business.



Thank you for your understanding & clientele !

September 10, 2020

♥️ PLEASE READ THIS BEFORE BUYING !!!

• We ship within 3-5 business days after receiving the official approval of your payment.

• If due to unexpected circumstances there will be a delay in shipping we will inform you as soon as possible.

• We ship via Dutch PostNL only.
 
🔴 Achtung Kunden in Deutschland:

• Aufgrund des Verpack-Gesetzes kann der Etsy-Shop Substitute Studio ab dem 1. Juli 2022 nicht mehr an Kunden in Deutschland versenden. Bestellungen aus Deutschland müssen in Zukunft leider storniert werden. Fragen zu einem Artikel ? Lass uns wissen !
 
• As a result of the introduction of the Verpack Gesetz in Germany, from July 1, 2022 onward Etsy shop Substitute Studio is not able anymore to ship to customers in Germany. Orders from Germany unfortunately have to be cancelled in the future. Questions about an item ? Let us know !



• Due to unsubstantiated quality complaints we are very sorry to inform you that we have been compelled to stop selling and shipping to China in order to prevent complicated and time consuming claim cases. Any purchase with final destination China will be cancelled. In case of questions about this decision please don’t hesitate to contact us.
 
• We also do not sell and ship to countries that are sanctioned by the US, European Union or The Netherlands.



🔴 DELIVERY DISCLAIMER APRIL 1, 2022:



• National and international delivery times are never standard, are completely dependent on irregular processing times of post and customs services, whether or not due to national and/or international circumstances, and therefore can never be given in advance and guaranteed.
Etsy requires sellers to specify delivery times, otherwise a listing can’t be published. However, these times are completely random. The buyer should therefore negate any mention of delivery times.
Please note that as a result, the seller is neither liable nor responsible for any issues, complaints and claims regarding the processing times and customs services, as well as the resulting delivery times.



• The postage mentioned in the listing are indications, not yet specified by country of destination. 
Per item options and thus postage are based on size, weight and specific destination.



• In order to get your preferred shipping option and quote please contact us before buying.
If you complete a payment without requesting an exact shipping quote in advance, we are not able to refund any excess postage due to transaction commissions charged that will not be reimbursed to us.



• We always recommend signed for and tracked delivery including insurance.
But we like to facilitate you as much as possible, so customers can also choose tracked delivery without insurance.



• Unfortunately, due to an increase in not-delivered-item-claim scams, shipping without tracking can’t be offered anymore.



• Keep in mind that customers are solely responsible for their choice of shipping.



• We are neither liable nor responsible for any problems and inconveniences (loss, delay, damage, etc.) due to your choice of shipping - whether shipping with or without insurance.



• Customers are required to submit a correct and complete shipping address.
If apart from the regular internationally required full name, street, postal code and place additional information is preferred or required, the buyer has to inform us in time before shipping. 
Any mistakes and/or omissions in the address and any resulting issues are the full responsibility of the buyer.



• For packaging we recycle materials, with which we pack our items carefully in order to avoid any damage during transport. In case of fragile items, we will put handling warnings on all sides of the parcel.

• Using recycled materials implies we can’t ship items wrapped as gift.

♥️ PLEASE READ THIS BEFORE BUYING !!!

Welcome to Substitute Studio !



• We appreciate courtesy in communication with customers, and similarly in the approach by customers.
Please save your text message/Whatsapp style of communication for your relatives and friends - as we are not inhuman sale robots.
This shop is our hobby that we like to share with customers who appreciate our items.



• Our listings and Shop Policies are described in ENGLISH (UK). We are neither liable nor responsible for any problems caused by incorrect automatic translations of the original English text in your native language by Etsy and/or your browser.



• Our sales and shipping prices are listed in US dollars. Your browser based on your IP address generates any conversions you may see in your local currency.
For any conversions of shipping quotes we use the PayPal currency converter only.


• Please keep in mind that it’s the responsibility of the buyer to read the shop policies and full listing text before buying, in order to be properly and sufficiently informed about the shop rules and item details.



• In case of doubt about the proper understanding of the listing text and/or our Shop Policies please contact us before buying.



• Condition glossary:

-——————————-
Mint - As new. No issues at all.



Near Mint - There might be one or two very minor issues that are very hard to detect. Only visible upon very close inspection, with special light and/or with the help of a looking glass and/or held up to the light. Imperceptible when wearing, using, displaying and so on. 



Excellent - With limited and minor issues. Hardly noticeable or imperceptible when wearing, using, displaying and so on. Only visible upon close inspection and/or held up to the light.



Very Good - A few visible issues. However not really distracting or disturbing. Still a very interesting and useful item.



Good - A number of visible issues. However not really distracting or disturbing. Still a very interesting and useful item.



Mark/Spot - A smudge of various origins. Either make up, alcohol in perfume, fluid or food drops, ink, paint, colour bleeding, etc. Depending on the origin, the ingredients and how long it’s present a mark can be cleaned by washing, dry cleaning or not at all anymore.



Pinhole - A tiny, micro opening in a fabric. Either due to a broken thread or a very tiny, local displacement of a thread. Measures only a millimetre or a few millimetres in size. Usually visible only when the fabric is held out to the light.



Pull - A drawn thread with a visible protruding loop in the fabric.



Rub - A locally displaced thread or several displaced threads in a fabric. Manifesting itself as a spot with a wavy texture, as a vertical displacement parallel to the other threads of the fabric. Usually visible only when the fabric is held out to the light.



• Item care:

——————
Metal of any type (whether silver, gold, plated, brass/copper, chrome, etc.) might discolour when exposed to changes in temperature, humidity, fluids, etc. either when being worn, used, packaged, transported and so on. Sometimes in a short period of time, sometimes over a longer period of time. This is a normal reaction and can normally be addressed by frequent polishing with a soft prepared cloth, material dedicated polish and/or professional cleaning.



For fabrics we recommend dry cleaning.



Caring for other materials: please inquire with a specialist.



• Keep in mind that used / pre-loved items despite a possible issue have lots of history as added value.



• The colour(s) of an item might appear slightly different (lighter/darker/less or more saturated, etc.) in photos compared to reality.
This is due to the fact that we only have a smartphone with limited lens qualities available for photographing.



• For any issues not mentioned above, please contact us before buying.

• Customer details including the listing of the item purchased, payment details, shipping address and tracking information are archived in our Etsy Orders & Delivery history and in our administration off Etsy. The information on our computer is deleted after 1 year.