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Reviews
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Samantha on May 1, 2024
5 out of 5 starsThe cups were perfect! Shop owner was very helpful with questions!
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Klynns on May 1, 2024
5 out of 5 starsThese cups are perfect for my friend’s bachelorette party! They came in super quick. Great quality too. I also had to contact the shop to add another cup to my order. They were very quick to respond and were able to add another cup. Can’t wait to use them on our trip!
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Meghan on Apr 22, 2024
5 out of 5 starsThese cups are soooo cute!! Cannot wait to give them to all the girls.
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About SassyandCoDesigns
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Follow us on Instagram @sassyandcodesigns! Send us a message and we'll send you a discount for you to use in our shop! -
This is our desk where all of the brainstorming, creative thinking, marketing, production, & creation happens! -
Take a peak at our mini shipping station where we keep some boxes and extra shipping supplies! -
Here is some of our inventory we always need to replenish to keep up with the orders from our amazing customers (YOU!) -
We are always trying to come up with new, fun, & creative ideas! Check out these boutique-style hair ties!
Shop members
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Stephanie
Owner
Just having fun selling items I love designing and creating!
Shop policies
Shipping
Customs and import taxes
Digital downloads
Payment options
Returns & exchanges
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Frequently asked questions
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Current production time is upwards of 5 days once the item is placed (excluding weekends).
HOW ARE THE PRODUCTS CREATED?
For the mugs and glasses, these items are customized with high quality, permanent vinyl. They are made to withstand normal use as well as hand washing. This is not to be confused with sublimation (a type of heat transfer printing).
HOW DO I CARE FOR MY PRODUCT
For mugs, glasses, and hot plates, hand wash ONLY in cool, room temperature water. Always allow to air dry. NOT suitable for the dishwasher. Do not scrub the design. Clean with NON-abrasive sponges to prevents scratching. Do not clean with bleachers or cleansers containing chlorine. A care instruction card is sent with every order!
MAY I INCLUDE A GIFT NOTE?
Yes, of course! I send out cards with packages when asked. Please let me know what to write in the card in "notes to seller" during checkout or you may even send me a message.
MY ITEM ARRIVED BROKEN. WHAT DO I DO?
Please contact me within 5 days of the item being marked "delivered" with a photo of the broken product. We can discuss our options from there.
I AM UNHAPPY WITH MY ORDER. NOW WHAT?
Please contact me immediately with the details. We will work together to resolve the issue. Please make sure you read the entire listing description. This will ensure expectations of color, size, material, etc. In CERTAIN cases, we may offer some sort of refund. Refunds do not include the cost of shipping.
THERE WAS A MISTAKE WITH MY ORDER... WHAT SHOULD I DO?
Please contact me immediately (no later than 3 days within the date of delivery) so that I can do my best to resolve the issue!
Unfortunately, I will not be able to rectify certain situations when I am contacted later than 3 days after the date of delivery.
OH NO! I USED THE WRONG SHIPPING ADDRESS!!
Don't worry! Please send us a message ASAP so I can resolve this issue for you! Unfortunately, if you realize after the item has already shipped, you will have to pay for your item to be shipped again (that is, if your item is indeed returned to me-- if not, a repurchase will be necessary! I can send you a coupon code for cases like these!).
Keep in mind, there may be a slight delay in delivery/processing time for those orders where you have inputted the incorrect address!
I ORDERED A CUSTOM MUG/WINE GLASS. WHEN WILL I BE RECEIVING A DESIGN?
We are continuously working around the clock to get orders out to you and new items up on our Etsy page!
Do not worry- we will send you a design to choose from midway through the processing time (at approximately day 3 or 4)!
Please keep checking your Etsy messages, though! We are not responsible for delays in the processing time (or delivery time) when we are waiting for you to answer questions regarding your custom design!
Seller details
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