We accept Paypal payment - all packages will be shipped upon receipt of payment.

Items are generally made to order please bear in mind that we will generally have shipped out orders by the 3rd working day after payment has been received which may make cancellation difficult - but we will work with you where possible.

We are not Vat registered

We are UK based and therefore use Royal Mail 2nd Class. For UK orders we find recorded post unessessary for low value products. All international orders have been priced at packaged air-mail.

If your postage system is unreliable we suggest that you consider recorded delivery. If you would like this please ask us to set up a custom listing order for you.

UK BUYERS: Please be aware that it costs exactly the same to post one item averaging 200g as 900g (1KG but we need to allow for the weight of the box). We highly recommend buying a number of things in one go so you get the most out of your postage. If you are nervous about calculating the weight - we are more than happy to do that for you in advance.

... if it goes over the 1KG package and is less than £30 we will need to ask for the difference to be paid.

We will notify you when the item has been shipped (normally within 3 working days) and we will notify if there is likely to be a delay.

The purchaser is responsible for all international customs/duties which may be relevant.

If you are an international customer wishing to buy a number of items please contact us and we can give you an accurate price for postage based on weight and dimensions.

All items purchased are made by Scent and concur with EU cosmetic legislation. They are also assessed as required by EU Law. We provide MSDS & PI's where requested and ingredients are listed on lables.

We do consider wholesale and consignment on all our products and all cosmetics have a Best Before date of 18 months - 3 years. Colours can fade over time.

All our teas are sold in re-usable or compostable tins. The compostable tins would not be suitable for wholesale. The shelf-life would be too short and sunlight would harm the herbs over time.

GDPR

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy.

1. Information we collect

To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to us), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information, if you contact me directly.

2. Why we Need Your Information and How I Use It

We rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide our services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with my obligations under the Etsy Seller Policy and Terms of Use.

3. Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:

Etsy. We share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.
Service providers. We engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If we sell or merge my business, we may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.

4. Data Retention

We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for the following time period: 4 years.

5. We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

6.Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. We describe these rights below:

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) We will generally delete your personal information upon request.
Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.